Application Support Specialist

Key Responsibilities

• Maintain, monitor, and support complex, mission-critical systems in a 24x7 enterprise environment
• Provide Tier 2 O&M support, including troubleshooting, performance monitoring, and system optimization
• Install and validate application software in QA and production environments, following defined procedures and checklists
• Develop and execute System Integration Test (SIT) plans and document results
• Write detailed implementation and deployment instructions for system changes and upgrades
• Develop and maintain automation scripts using Linux tools (e.g., Bash, Python, Perl)
• Analyze system performance, identify inefficiencies, and implement improvements
• Create and maintain documentation and standard operating procedures (SOPs) to support data flow and system operations
• Support the implementation of new systems and upgrades across testing and production environments
• Perform in-depth troubleshooting within distributed or clustered environments
• Participate in an on-call rotation to support off-hours operational needs
• Collaborate with stakeholders to address system performance, configuration, and support inquiries
• Aid in the migration of on-premise applications to cloud environments and provide ongoing support

Requirements

• Bachelor of Science and 4+ years of relevant experience
• Intermediate knowledge of Linux/Unix operating systems
• Working knowledge of programming languages such as FORTRAN, C/C++, and Python
• Strong written and verbal communication skills
• Strong organizational skills and attention to detail

Desired Skills & Qualifications

• Advanced/expert knowledge of Linux/Unix operating systems
• Experience supporting weather, satellite, or environmental data operations
• Understanding of numerical modeling principles
• Experience supporting 24x7 mission-critical systems
• Experience with version control and change management tools such as Git, Subversion, Bugzilla, or Redmine
• Experience with monitoring tools such as Big Brother or Xymon
• Familiarity with GIS tools (e.g., ArcGIS)
• Experience with DevSecOps practices and CI/CD pipelines
• Experience with AWS or other cloud platforms