Mitigation Operations Manager

Key Responsibilities

• Lead, support, and motivate the Restoration Division to achieve customer satisfaction, revenue growth, and profitability
• Maintain consistent communication with management, staff, and vendors to ensure smooth operations
• Develop and implement quality assurance protocols to deliver an exceptional customer experience
• Recruit, train, and develop team members to build a strong, high-performing workforce
• Ensure compliance with all legal, safety, and regulatory requirements in partnership with leadership
• Oversee maintenance of facilities, vehicles, equipment, and inventory
• Track, analyze, and report key performance metrics to improve operational efficiency
• Identify opportunities to enhance processes, productivity, and organizational capacity
• Continuously develop leadership, management, and restoration expertise

Position Requirements

• High School Graduate or GED Equivalent
• Valid Driver’s License
• 2+ years of management experience
• At least one year of restoration industry experience preferred
• IICRC certifications preferred
• Experience in building a strong team with tangible leadership skills
• Strong process and results driven attitude
• Ability to multitask and remain detail oriented
• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Successfully complete a background check subject to applicable law

Benefits

• 401(k) Competitive salary Dental insurance Health insurance