Operations Manager

This role acts as a central liaison between management, sales teams, customers, and external partners, ensuring smooth execution of commercial and operational processes.

Responsibilities

• Partner closely with Management, HQ, and Sales to drive seamless execution of operational and commercial activities
• Ensure full compliance with U.S. regulations (tax, employment) and alignment with group reporting standards
• Oversee financial coordination with HQ and external partners, including budgeting, expense control, and procurement
• Lead end-to-end order management, ensuring accuracy, compliance, and on-time delivery, including documentation processes (contracts, invoicing, shipping documentation)
• Monitor and manage customer financial exposure (credit control, reconciliations, collections support)
• Enhance sales workflows and reporting accuracy to support business decisions
• Act as the escalation point for complex client issues, ensuring swift and effective resolution
• Coordinate commercial support and marketing activities, including sample materials and sales initiatives
• Support HR operations, including payroll coordination and internal communications
• Contribute to cross-functional projects and strategic initiatives led by VP or HR

Requirements

• 4-6 years of experience in operations, supply chain, or logistics for a global company
• 3PL experience (contracts, negotiation, onboarding, etc.)
• Import/export experience (customs compliance, documentation, freight, etc.)
• Procurement and order management experience
• Financial acumen for payroll and invoicing
• Must be proficient in MS Office Suite
• Preferred to have WMS / IMS / or ERP skills

Benefits

• Competitive annual salary between $72,000 and $85,000
• Bonus eligible
• Health insurance
• PTO
• Hybrid work schedule
• Career advancement opportunities