Operations Manager

If you thrive leading teams where maintaining high standards is your direct responsibility, naturally think in systems to eliminate recurring problems, and have experience in marketing, ads, or agency environments, this role is for you. We’re looking for someone who communicates directly, celebrates team wins over personal achievements, and is eager to help build processes in a small, growing company.

About Comet Fuel

Comet Fuel empowers founders to sustainably grow to $5M-$10M/yr through holistic and measurable advertising campaigns—without the typical agency BS. Learn more about us (site is a bit outdated, but you’ll get the gist).

About the role

You will own the engine of the business: leading and developing a team that solves problems, optimizing systems and infrastructure to ensure consistent delivery without founder involvement, and maintaining unparalleled service quality to drive client retention. Your success means a cohesive, high-performing team, clients who stay and grow their spend, fully documented and followed processes, and a founder focused only on work only they can do.

Responsibilities

• Protect the founder’s focus by filtering noise and handling escalations before they reach them.
• Lead and manage the team through 1:1s, upholding standards, developing talent, and owning team and client retention.
• Oversee daily operations to keep workflows running smoothly.
• Own systems and processes, designing solutions to fix recurring problems and ensuring they work.
• Serve as the first point of escalation for client support, making founder involvement rare.
• Govern file system organization, setting rules to keep Google Drive and ClickUp so intuitive that anyone can find anything in under a minute.
• Maintain inbox-zero daily across email, ClickUp, and Slack.
• Govern project management in ClickUp, ensuring it remains the single source of truth for tasks, ownership, and next steps.

Requirements

• Operations management experience: You’ve owned and empowered teams, processes, systems, and outcomes—not just tasks or projects.
• De-escalation skills: You’ve handled frustrated or angry people and are naturally effective in these situations.
• 2+ years using ClickUp or comparable project management software.
• 2+ years of high-performance remote work.
• 2+ years in marketing, agency, or ads-adjacent roles (you don’t need to be a marketer, but you should understand client conversations, campaign concepts, and agency rhythms).
• Experience in a small company (under $3M) that grew significantly ($20M+).
• Must be a U.S. citizen residing in EST, CST, MST, or PST time zones.
• Available during EST daytime hours, Monday–Friday.

Pay

$35–$50/hour ($72,800–$104,000/year at full-time). W2 or 1099 available.

Schedule

Part-time to start (15–20 hours/week), growing to 25–30 hours as you onboard and integrate. Potential to expand to full-time as the company grows. Start date is as soon as possible.