Mining Technology Implementation Specialist

About the role

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. As a key player in the Cat MineStar implementation team, you’ll dive into cutting-edge MineStar technology products, including Command for Hauling, Dozing, and Drilling (autonomy), Fleet, Terrain, Health, Edge, DSS, Reporting, and more. You will define mining site infrastructure, set up servers, install and configure MineStar products, and perform system upgrades with each release. The primary focus will be supporting the deployment and commissioning of Command for Dozing and Command for Drilling. Embark on-site visits to mining locations to ensure seamless implementation and upgrades.

Responsibilities

• Drive customer recognition of the value of product features, improved processes, and change management.
• Enhance product-positioning knowledge for Caterpillar and provide feedback on product features and benefits.
• Identify and document job/application profiles based on real-world observations while working directly with customers.
• Elevate the industry’s perception of Caterpillar and actively participate in related mining associations.

Requirements

• Experience in engineering, mining technology, IT, or previous knowledge of Caterpillar MineStar or other Fleet Management System Technologies (Onboard & Office).
• Ability to develop and provide solutions to significant technical challenges.
• Hands-on experience with software and hardware installation and system configuration.
• Willingness to travel to mining sites as needed (30 - 50% travel).
• Knowledge of customer service concepts and techniques to meet or exceed customer needs and expectations.
• Understanding of effective communication concepts, tools, and techniques.
• Knowledge of problem-solving approaches, tools, and techniques for resolving organizational, operational, or process problems.
• Ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Benefits

• Medical, dental, and vision benefits
• Paid time off (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

Pay

$112,710.00 - $169,060.00

Schedule

This position requires working onsite five days a week.

Primary location: Tucson, Arizona. Domestic relocation assistance is available.