Mining Technology Support Specialist

Duties & Responsibilities

• Ensure internal workforce, tools, and equipment are compliant to internal, industry, and customer-site requirements; serve as the subject matter expert on how to achieve compliance and act as the owner for reporting tools
• Provide oversight to shelf stock quantities, to include reorder recommendations
• Maintain tool and vehicle inventory, including scheduling repairs/upgrades
• Calibrate and procure new/upgraded equipment as needed
• Engage in daily safety meetings
• Install, upgrade, and maintain technology on the customer HME fleet
• Perform quality PM’s on customer HME fleet
• Other duties as assigned

Knowledge, Skills, and Abilities

• Self-starter and complex problem solver – ability to deliver results with limited supervision
• Proficient in computer software systems including Microsoft Office 365 and ERP systems
• Ability to interact with the customer daily
• Excellent motivational skills and works well with a team but also able to work alone
• Effective communication and interpersonal skills and dedication to customer satisfaction
• Excellent time management and organizational skills and the ability to multitask and prioritize
• Ability to pay strong attention to detail
• Ability to interact effectively in multi-disciplined, multi-cultural team environments including working with customers in planning, operations, and maintenance of parts, service, sales, and support personnel
• Effective team participation skills

Education and Experience

• Minimum of 3 years of professional work experience or an associate’s degree. Mining experience preferred.
• High school diploma is required; higher education is a benefit