Site Technology Implementation Specialist

Job Summary

This role plays an important part in helping LUX Infusion deliver a patient-first experience - whether that impact is directly with patients or behind the scenes supporting care delivery.

Responsibilities

• Experience with site technology implementations in healthcare, pharmacy, or regulated environments.
• Certifications such as CompTIA Network+, A+, or equivalent preferred.
• Experience with tools such as ServiceNow, Intune, SCCM, or similar deployment/management platforms.
• Familiarity with low-voltage systems, security systems, or building technology integrations.

Essential Functions and Responsibilities

• Execute technology deployments for new site openings, relocations, and upgrades, following established implementation plans and standards.
• Install, configure, and validate site technologies including network equipment (switches, firewalls, wireless access points), workstations, laptops, and mobile devices.
• Printers and multi-function devices, telephony and conferencing systems, peripheral equipment, and end-user setup.
• Coordinate onsite activities such as hardware staging, shipping, receiving, and installation.
• Perform site readiness checks to confirm infrastructure, connectivity, and equipment availability.
• Technical Coordination:
• Serve as the primary point of contact for onsite technology implementation activities.
• Coordinate with network, infrastructure, security, and support teams to ensure proper deployment sequencing and configuration.
• Work with carriers and vendors for circuit turn-ups, installations, and troubleshooting.
• Support structured cabling coordination and validate installations meet standards and specifications.
• Aid in cutover activities and ensure a smooth transition to operational support.
• Testing and Readiness Validation:
• Conduct Pre-go-live Validation, Including Network connectivity and performance, Device functionality and configuration, User workstation readiness, Telephony and communication systems testing.
• Identify and resolve issues prior to site go-live, escalating as needed.
• Document test results, issues, and remediation actions.
• Documentation and Standards Compliance:
• Maintain accurate documentation of site deployments, including asset tracking, configurations, and installation records.
• Follow and enforce established site technology standards, checklists, and playbooks.
• Provide input on improving deployment procedures, tools, and documentation.
• Ensure all hardware and configurations align with security and compliance requirements.
• Vendor and Support Coordination:
• Work closely with vendors, onsite contractors, and service providers during implementation.
• Validate vendor work quality and escalate issues when expectations are not met.
• Support post-go-live transition to IT operations and service desk teams.
• Assist with warranty support, equipment replacements, and vendor follow-ups as needed.

Qualifications

• You may be a great fit if you bring:
• An associate or bachelor’s degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
• 3+ years of experience in IT infrastructure, desktop support, or hands-on technology deployment roles.
• Experience supporting multi-site environments, office openings, or infrastructure rollouts preferred.
• Familiarity with working in construction, facilities coordination, or field service environments is a plus.
• Preferred Experience:
• Experience with site technology implementations in healthcare, pharmacy, or regulated environments.
• Certifications such as CompTIA Network+, A+, or equivalent preferred.
• Experience with tools such as ServiceNow, Intune, SCCM, or similar deployment/management platforms.
• Familiarity with low-voltage systems, security systems, or building technology integrations.

PAY RANGE/ RATE

$75,000 - $85,000 USD

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Ability to travel frequently to company locations and implementation sites.
• Ability to lift and transport technology equipment (up to ~50 lbs).
• Work may occur in office, warehouse, or active construction environments.
• Flexibility to work evenings or weekends for site cutovers or critical deployments.
• Effective detection and response to security incidents.

EXPECTATIONS FOR ALL EMPLOYEES

• Participate annually in required legal and ethical compliance training.
• Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies.
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual.
• Refrain from any behavior that could be considered unethical or unlawful.

GENERAL INFORMATION

• LUX Infusion is an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.