Technical Implementation Specialist

About the role

We're looking for a Technical Implementation Specialist to own the hands-on onboarding and technical setup of new customers. You'll work directly with customers to configure the product, integrate data sources, and get them to first value as quickly and smoothly as possible. This role is ideal for someone who enjoys being customer-facing and technical; part consultant, part builder, part project manager.

Responsibilities

• Customer Onboarding & Implementation
  • Lead the end-to-end implementation for new customers, acting as the primary technical guide from kickoff through go-live
  • Configure product settings, permissions, and workflows
  • Subject matter expert for API integrations and data migration
  • Troubleshoot setup issues and coordinate with Support or Engineering as needed
• Project Management
  • Own onboarding timelines, milestones, and deliverables
  • Manage customer expectations and keep implementations on track
  • Communicate progress, risks, and next steps clearly
• Internal Collaboration
  • Partner closely with Sales, Customer Success, Product, and Support
  • Provide feedback on onboarding friction, product gaps, and common blockers
  • Contribute to onboarding documentation and implementation playbooks

Requirements

• Bachelor's degree in computer science, information technology, or related field
• 2+ years of experience in SaaS implementation
• 2+ years in solutions engineering and technical onboarding
• Experience in customer-facing technical roles
• Comfortable with: APIs, integrations, frontend technologies, and data concepts
• Software troubleshooting and problem-solving
• Technical conversations with non-technical stakeholders
• Managing multiple high-impact projects concurrently
• Strong project management and communication skills
• Detail-oriented, organized, and calm under pressure

Qualifications

• Bonus: experience with analytics, martech, data platforms, or attribution tools

Skills

• Technical expertise in SaaS implementation and customer onboarding
• Ability to troubleshoot and resolve technical issues
• Excellent communication and collaboration skills
• Strong project management and organizational abilities

Benefits

• Base Salary Range: $140,000—$165,000 USD
• Equity package
• Comprehensive healthcare benefits (medical, dental, and vision)
• 401(k) plan
• Flexible PTO policy
• 12 company-paid holidays
• 12 weeks of paid parental leave
• $500 work-from-home stipend

Pay

Base Salary Range: $140,000—$165,000 USD

Actual compensation may vary based on experience, skills, and location.

Schedule

Remote-friendly