Mine Dispatcher

About the role

The Mine Dispatchers play a critical role in managing the daily operations of the mine, ensuring smooth communication and coordination among various departments. They are responsible for dispatching workers and equipment, maintaining communication with maintenance and support groups, and providing support during emergency events.

Responsibilities

• Support daily/shift plan and schedule, dispatch workers and work crews as well as equipment and service vehicles supporting requests and specifications or needs in coordination with Shifters
• Serve as the central communication contact for mine production, maintenance coordination and safety
• Capture, validate, and record mine site data, including equipment performance metrics and production statistics, and compile accurate shift and production reports
• Use of Scada, MST, CMMS, Ground-Hog and site Health and Safety system EHS Insight
• Monitor traffic and heavy equipment through video cameras to ensure efficient use
• Facilitate decision-making for mine management and Tech Services by connecting Operations, Maintenance, and Tech Services so everyone is working off the same, current information
• Support in cases of emergency and provide information to aid in the process
• Facilitate emergency response plans as required
• Support in cases of emergency and provide information to aid in the process

Requirements

• 2–5+ years in mining operations, preferably underground or in a high-production environment
• Previous experience in dispatch, control room, or coordination roles
• Demonstrated experience working with: Mobile equipment operations (haul trucks, loaders, drills, support equipment)
• Shift-based operations (24/7 environment)
• Hands-on background as an Operator, Shifter / Lead hand, Maintenance coordinator
• Experience using dispatch and reporting systems such as Groundhog or similar fleet management systems
• Experience supporting: Production planning execution, Short interval control (SIC) or shift planning, Delay tracking and root cause identification

Qualifications

• Education requirements: High school graduation or equivalent. Post-secondary training in communications, emergency management, or related field preferred.
• Physical demands: Frequent standing, walking, sitting for extended periods; frequent pushing and pulling; carrying up to 75 lbs; climbing and balancing; stooping, kneeling, crouching, crawling; stooping, twisting, kneeling, squatting, repetitive squatting; vision and hearing abilities; ability to adjust varying points of reference while safely navigating the terrain, maintaining awareness of traffic, and operating tools and machinery; ability to identify vehicles, machinery, and people in peripheral vision; speaking and hearing abilities; ability to clearly communicate with co-workers and supervisors on the radio and in person; ability to wear hearing protection while working in the mine.
• Work environment and schedule: Frequent exposure to underground work environments; outside weather conditions, wet and/or humid conditions; extreme cold, extreme heat, potentially hazardous wildlife; moving mechanical parts; high precarious places; fumes or airborne particles, toxic or caustic chemicals; risk of electrical shock; explosives and vibration; work on nights, weekends and rotating shifts; shift schedules may require residency in on-island camp during work rotations.

Skills

• Productive communication
• Cooperation
• Productivity
• Initiative
• Creativity
• Dependability
• Situational Awareness & Operational Understanding
• Strong understanding of mine operations (haulage, loading, production flow, constraints)
• Ability to track multiple moving pieces (equipment, crews, production targets) in real time
• Anticipates issues before they impact production (not reactive)
• Real-Time Decision Support
• Quickly interprets data (production, delays, equipment status) and flags deviations from plan
• Provides clear, actionable updates to supervisors, management, and Tech Services
• Supports prioritization of resources based on operational needs
• Communication Excellence
• Able to direct crews and equipment without confusion or hesitation
• Filters noise and communicates what actually matters
• Maintains professionalism under pressure
• Data Accuracy & Discipline
• High attention to detail when capturing: Production stats, Equipment status, Downtime and delay codes
• Ensures data integrity for reporting, planning, and decision-making
• Multi-Tasking & Stress Management
• Operates effectively in a fast-paced, high-pressure environment
• Can manage interruptions without losing track of priorities
• Maintains composure during breakdowns, delays, or emergencies
• Systems & Technical Proficiency
• Experience with dispatch and reporting systems
• Strong computer skills (data entry, reporting, basic analytics)
• Ability to learn and adapt to new systems quickly
• Coordination & Leadership Without Authority
• Acts as the central hub between Operations, Maintenance, and Tech Services
• Keeps all groups aligned to the plan
• Influences outcomes through communication, not position
• Problem-Solving Mindset
• Identifies bottlenecks and inefficiencies in real time
• Adjusts dispatching strategies to maintain production flow
• Thinks in terms of “what’s the next best move”
• Accountability & Ownership
• Takes ownership of shift performance from a dispatch perspective
• Follows through on issues (not just logs them)
• Holds a high standard for accuracy, communication, and execution

Benefits

Hecla Greens Creek offers competitive pay based on experience and an excellent low-cost benefits package for medical, prescription, dental, and vision insurance as well as other coverages such as disability coverage and life insurance. Retirement benefits includes a 401(k) with company match.