Dispatcher

About the role

Coach USA, a motorcoach transportation company, is seeking a Dispatch Coordinator to support Coach USA’s contracted services agreement with Lower Transit Link and the NY Dept. of Transportation by providing proactive measures to the commuter bus services running safely and on time despite service interruptions. This position is multi-functional and rotates shifts from a desk at the Hudson Valley Transit Management Center. The work is often a series of routine and repetitive tasks punctuated with events requiring focus, attention and problem solving in short intervals based on processing information quickly. Decisions made and information relayed require clear communication with internal staff, external agencies or with bus passengers.

Location: Hawthorne, NY (Westchester County) | Position Type: Full-Time | Onsite

Responsibilities

• Monitor and control movement of buses on the service through the use of computerized systems; monitor bus from the time it enters service, until it pulls into depot, including system failures, emergency situations, and maintenance of balanced headways and schedules
• Perform constant visual monitoring of buses on video display monitors and communicate by radio or phone with operators and various personnel
• Call to determine location and nature of operator problems to determine type of response necessary
• Implement corrective actions to support on-time performance via dispatching to field staff, operators, etc.
• Complete incident reports on a timely basis
• Work on special projects as needed

Skills

• Ability to prepare memos, reports and summaries in a concise manner
• Ability to speak clearly to others and convey information effectively in person, by phone or radio
• Ability to demonstrate emotional intelligence during stressful situations and possess good judgement and discretion in a fast-paced environment
• Detail oriented, well organized and possess effective time management skills
• Proven customer service and interpersonal skills
• General knowledge of Windows-based computer operating system and MS office package
• Ability to work individually as well as in a team environment
• Ability to work flexible hours or shifts

Qualifications

• High School diploma, GED or equivalent; some college a plus
• Minimum of 2 years operations experience in a safety sensitive environment
• Previous experience in transportation or public service industry preferred
• Experience with monitoring of computers and dispatching in any field preferred

Pay

Pay Rate: $24.00 - $28.00/hr.