Dispatcher

About the Role

Coordinates the daily operations (driver, routing, and vehicle activities) necessary to assure safe, on-time service. Must be able to work a flexible schedule. Maintains the highest level of ethical behavior with Campus Administrators, fellow employees, and our community.

Education / Certification

• High School Diploma or GED
• CDL License with P&S endorsements
• TEA Certification
• Must be certified or willing to obtain certification by the Texas Association of Pupil Transportation (TAPT) as a Pupil Transportation Official, Supervisor, Specialist, or Trainer

Special Knowledge / Skills

• Possess thorough knowledge of the streets and highways in Comal and surrounding County
• Possess operational/functional knowledge of computerized routing system (Transfinder preferred)
• Ability to read maps such as Mapsco, electronic maps in routing system, GPS data, and give drivers accurate directions to specific locations/routes
• Ability to work effectively with campus principals, staff, students, and parents
• Strong organization skills and group presentation skills
• Excellent interpersonal skills and well-developed written and verbal communication skills
• Computer literate, preferably in word processing, Access, and spreadsheets
• Basic math skills, detail orientation, mapping, and routing skills

Experience / Other Requirements

• Six months of experience in a driver position preferred
• Previous routing and dispatching experience is preferred

Major Responsibilities And Duties

• Presents a positive role model for drivers and co-workers, and works effectively with others
• Reports to work on time, is reliable, and demonstrates leadership with proper attendance and punctuality
• Exhibits good judgment in decision-making, problem-solving, and excels under pressure
• Recognizes needs of the job and suggests ways to improve efficiency and productivity
• Covers routes when no one else is available
• Responds to radio calls to ensure the smooth operation of transportation services
• Manages and coordinates the use of equipment as directed by the Area Supervisor
• Responsible for distribution of keys, radios, VCR’s, and other forms to collect data as needed
• Coordinates and verifies field trip times on evenings and weekends with the Field Trip Specialist
• Collects, completes, and distributes departmental paperwork
• Assists Routing Specialist in writing/auditing route descriptions and verifies mileage
• Assembles and maintains a master list of all routes and trips
• Maintains current list of all available pool & sub drivers and spare vehicles
• Maintains a current file or set of files on each route, including all information needed to describe the route and its component parts
3. Provides assistance to drivers and exercises discretionary judgment as necessary to ensure routes and trips are performed safely and on-time
• Coordinates emergency response network when there is a problem on a route
• Assists drivers with routing directions and communicates special service requirements
• Maintains filing systems and paperwork in a neat and orderly fashion
• Submits required reports and paperwork to Area Supervisor or Director of Transportation in a timely fashion
• Cooperates with other members of the Transportation Department and operations staff to ensure a safe and smooth operation
• Participates in advising administration about inclement weather conditions that may result in school closures or road hazards
• Reports all major problems and/or irregularities to the Area Supervisor or Director of Transportation
• Encourages compliance with Comal ISD policies and processes
• Participates in assigning routes, buses, and special trips to drivers pursuant to established policies and procedures
• Notifies drivers of all emergency situations, accidents, breakdowns, or any other event that will cause delays
• Monitors radio etiquette and proper radio use between drivers and self
• Maintains daily activity board, tracks absenteeism, and logs communications as directed
• Coordinates vehicle service schedules with Lead Mechanic or Shop Supervisor to assure uninterrupted services
• Recommends operational changes to maximize route efficiency
• Maintains TEA headcounts and files
• Inputs data on student conduct reports as directed by Area Supervisor
• Attends professional development activities/programs to stay updated on transportation developments and innovations
• Maintains current Class B CDL license with P&S endorsements, TEA certifications, and other requirements
• Properly maintains district records, adheres to district policies for records maintenance, and learns the records retention schedule for department records
• Performs other duties as assigned

Supervisory Responsibilities

None.