Military Billing Counselor

Duties And Responsibilities

• Review and process Military Tuition Assistance authorizations (e.g., ArmyIgnitED, MyCAA, Air Force, Navy, Marines, Coast Guard).
• Ensure correct tuition and fee rates are applied to student accounts in compliance with DoD policies and university procedures.
• Updating student accounts to ensure accurate tuition rates and adjusting accounts when needed.
• Reconcile student accounts related to TA payments; research and resolve discrepancies in a timely manner.
• Proactively monitor and track TA submissions to ensure timely processing prior to course start dates.
• Notify students of any missing documentation, incomplete TA forms, or discrepancies that may impact their billing or enrollment.
• Cook with course details, such as start/end dates and credit hours, required for TA authorization and invoicing.
• Stay informed of changes to DoD and service branch policies regarding TA eligibility, rates, caps, and invoicing requirements.
• Participate in ongoing training and compliance updates related to military education benefits and student account management.
• Assist with all assigned work queues, email and message center communications.
• Support the collection of required documentation and processing of forms related to Veterans Benefits and Tuition Assistance.
• Support the development of the whole student by providing excellent customer service and resolution of issues through telephone, email, and preparation of written correspondence.

Qualifications

• Average degree in a relevant field (e.g., finance, business, education).
• Previous experience in financial aid administration or related field preferred.
• Knowledge of federal and state financial aid regulations.
• Strong interpersonal and communication skills.
• Ability to interpret and explain complex financial information to diverse audiences.
• Detail-oriented with excellent organizational and time management skills.
• Experience in PowerFAIDS preferred.

Pay

The hiring salary range for this position is $40,875- 42,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.