Military Banking Center Manager - Leavenworth Limit

Responsibilities

• Makes sales and promotes bank products to qualified clients with ethical oversight of bank operations and adherence to all procedures.
• Manages operator performance for direct reports on incoming client inquiries via live chat in a timely, professional, and accurate manner.
• Attends local functions and events primarily hosted by military groups located on the installation.
• Supports business development efforts outside the gates by targeting companies that can refer business to Armed Forces Bank, including real estate agents, home improvement companies, accountants, attorneys and local employers for Group Banking opportunities.
• Identifies and pursues marketing opportunities around the installation.
• Builds relationships with key decision makers and influencers at the installation, including, but not limited to, Commander, Bank Liaison Officer, AAFES/NEX Management (retail partner), MWR (Morale, Welfare and Recreation) and entities that provide financial education initiatives in support of financial readiness.
• Supports installation events and generates opportunities for programs that provide mutual benefit, such as Home Buying Seminars.
• Promotes banking center involvement in bank initiatives that support the Military Saves campaign and financial education, while also building materials to support nominations by Command for Distinguished Bank of the Year for the installation.
• Identifies opportunities for increasing consumer loan business with emphasis on Mortgages, Home Equity Lines of Credit, consumer secured/unsecured loans and secured credit cards.
• Manages multiple ATM locations in the market.
• Ensures ATMs are clean, loaded, operational, and located in a visible area with proper marketing to promote bank products to clients and non-clients.
• Identifies and recommends placements for new ATMs as they may arise.
• Supervises banking center associates, including interviewing, hiring, coaching, scheduling, motivating, training, preparing and delivering performance evaluations, preparing and delivering performance management, and terminating, when appropriate.
• Conducts regular meetings and provides frequent feedback to associates to develop associates in the banking center.
• Responsible for knowing, following and ensuring all banking center associates adherence to all bank policies and procedures and applicable state and federal laws.
• Promotes ethical environment by modeling integrity and requiring ethical behaviors of all associates.
• Ensures client experience is "fast, easy and personal" consistent with company client service standards.
• Implements all banking center procedures and delegates same, as necessary, to ensure profitable and secure business, including conducting regular audits of teller drawers and vault, completing daily imaging, reviewing and approving select transactions to limit bank's risk, ensuring accurate and timely completion of all logs, confirming operation of video cameras, and timely changing of locks and security access to limit unauthorized access to banking center and all computer programs.
• Ensures banking center premises constitute a safe work environment that promotes positive bank image, including regular inspection for and remediation of any hazardous conditions, regular maintenance and cleaning of premises, adherence to all posting requirements in jurisdiction, including human resources and compliance postings; and provision of comfortable and appropriate space for associates to conduct banking business.
• Ensures satisfactory outcome of audits/reviews by Compliance, Internal Audit, Deposit Operations, and other departments or regulatory bodies.
• Ensures confidentiality of client and associate information by practicing all security processes; training, coaching, and monitoring associates with respect to confidentiality policies; and ensuring that all physical security measures are in place to and functioning properly, including locks, video cameras, computer access and key access.
• Supervise others, including interviewing, hiring, performance management, motivating, and training.
• Will typically supervise a staff of 3-10 associates.
• Conduct regular meetings and provide frequent feedback to associates to develop them and provide a career path.
• Protect all client and bank information confidentially and follow all company policies.

Qualifications

High school diploma or equivalent required. Bachelor’s degree preferred. Minimum of 2 years of experience in a customer service or sales role, preferably in a financial institution setting. Experience in managing a team of associates is preferred. Must have strong communication and interpersonal skills, as well as the ability to build and maintain relationships with key decision makers and influencers at the installation. Proficiency in Microsoft Office Suite is required. Must be able to pass a background check and meet the requirements of the Armed Forces Bank.