Banking Center Manager

Primary Responsibilities / Job Duties

• Manage banking center team members, supervise day-to-day operations of banking center, and grow branch customer base while ensuring safety, operational soundness, and superior service levels.
• Foster a culture that enables team members to deliver an exceptional client experience;
• Proactively coach team members in prospecting and building client relationships;
• Ensure adherence to all applicable policies, procedures, and regulatory requirements;
• Carry out regular team meetings to build job proficiency and product knowledge, review goals and expectations, and recognize areas of success and opportunities for development.
• Train, develop, and motivate assigned staff;
• Complete and conduct performance appraisals;
• Resolve personnel issues at branch level.
• Plan and assign team schedules;
• Ensure appropriate staffing levels and productivity;
• Manage and control branch expenditures;
• Ensure branch financial objectives and customer service standards are met.
• Represent First US Bank in community organizations and activities to increase the bank’s outreach and foster relationships for future business development opportunities;
• Generate new banking relationships through calling efforts;
• Expand existing relationships through proactive identification of customer needs;
• Maintain customer satisfaction by building rapport and providing high quality personalized service.
• Collaborate with commercial banking and treasury management partners to create a seamless customer experience to fulfill financial needs through lending groups, treasury solutions, and other offerings;
• Serve as Loan Officer for retail consumer and small business loans within approved lending authority;
• Monitor, manage, and service loans within branch portfolio;
• Refer loans to Commercial lending team as appropriate.
• Open new consumer and business deposit accounts, process customer transactions, and perform daily branch operation tasks when needed.
• Ensure all audit and security policies and procedures are followed;
• Prepare required branch assessment reports;
• Adhere to established policies and procedures;
• Maintain security and confidentiality of customer information;
• Demonstrate sound judgment within established limits.
• Participate in and complete all required compliance training, including BSA/AML, as well as other internal and external training programs.
• Perform additional duties as assigned.

Position Requirements

• High school diploma or equivalent required;
• Bachelor’s degree with courses in accounting, business, or finance strongly preferred;
• At least five years of previous retail banking experience required;
• Must have at least two years of previous supervisory experience with a financial services company;
• Minimum of one year previous business development experience required;
• Must be proficient in conducting teller transactions, opening new deposit accounts, and assisting customers through the loan application process;
• Ability to manage, lead, and motivate teams to achieve desired results;
• Knowledge of financial institution operations and the ability to interpret and understand applicable regulations, policies, and procedures;
• Strong mathematical skills; ability to accurately balance transactions;
• Excellent communication skills, both written and oral;
• Friendly and courteous demeanor; interpersonal skills necessary to professionally interact with customers and coworkers;
• Ability to operate bank software programs and standard office equipment; proficient typing skills.

Working Environment / Physical Demands

• Work is performed in a professional office environment and requires the ability to operate standard office equipment and keyboards.
• Prolonged periods sitting at a desk and working on a computer.
• May require the ability to lift files, bend, reach, walk or maneuver around the bank.
• Must be able to lift up to 15 pounds at times.