Banking Center Manager

About Us

MVB Financial Corp. is an innovative financial holding company of MVB Bank, Inc. It is publicly traded on The Nasdaq Capital Market® under the ticker “MVBF”. MVB Bank serves individuals and corporate clients in the Mid-Atlantic region, as well as Fintech, Payment, and Gaming clients throughout the United States. For more information, visit www.mvbbanking.com. Candidates must reside in one of the following states: West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arizona, North Carolina, Georgia, or South Dakota.

About The Role

The Banking Center Manager drives employee engagement by enabling a positive work environment that inspires, motivates, challenges, and supports exceptional performance. This role coaches and leads the relationship building efforts of existing and new clients, ensuring efficient operations, and proper training and development of the staff. The manager oversees and/or performs on-the-job training for RBI and RBII roles, manages the staffing level, and promotes an atmosphere of collaboration across departmental areas.

What You’ll Do

• High-caliber leadership, mentoring, and coaching skills in sales, service, operational efficiency, risk applications, and internal control to meet bank objectives for designated location.
• Foster and demonstrate a culture within the branch where quality and continuous improvement on all performance accountabilities are understood and utilized.
• Be the subject matter expert for all processes within the assigned branch and possess the ability to perform these functions as needed.
• Oversee and/or perform on-the-job training for RBI and RBII roles.
• Expert on sophisticated product lines such as commercial clients, ICS, Public Funds, and treasury clients. Mentor and lead the branch staff to ensure seamless onboardings and servicing of these clients.
• Manage and be competent with the systems and equipment used within the banking center to assist clients in daily needs and any software skills necessary for branch automation and efficiency such as service events, workflows, email, etc.
• Manage the staffing level at the designated location.
• Absorb and assist with obtaining and/or granting approvals with respect to NSF processing and customer outreach for items needing to be decisioned.
• Coach to monthly findings of operational issues identified within the banking center.
• Conduct formal coaching sessions with direct reports on a routine basis to ensure growth and client satisfaction.
• Adhere to, mentor, and monitor team members in bank security, compliance procedures, and internal/operational risk controls in accordance with all applicable regulatory standards, requirements, and policies.
• Communicate and coach the branch staff on overall company objectives as well as individual departmental objectives using items such as reporting, dashboards, and incentive models.
• Promote an atmosphere of collaboration across departmental areas to encourage teamwork across business lines as well as maintaining a positive work environment between different departments within the bank.
• Create a supportive team perspective across all positions within the banking center.
• Manage the branch team on operating within guidelines for cash balancing and error resolution. Ensure any issues with cash balancing or error resolution are cleared up and reported on in a timely manner.
• Support, assist, and foster compliance of the operations team with any operational duties for assigned branch(es).
• Demonstrate and manage the branch team to ensure consistent adherence to MVB Core.
• Lead the branch team by actively engaging in community relations events/activities and encourage active participation by the team in these events.
• Maintain professionalism with clients at every touchpoint.

Education & Work Experience

• High school diploma or equivalent
• 5+ years of operational experience within a fast-paced environment to include but not limited to cash handling, customer service, sales, etc.
• 5+ years of management experience with a focus on financial services and goal-driven sales

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA), Health Reimbursement Account (HRA), and Flexible Spending Accounts (FSA)
• Short- and Long-Term Disability Plan
• Group Life Insurance
• 401K Salary Deferral Plan
• Wellness Program
• Tuition Expense Reimbursement
• PTO and Unique Vacation Purchase Program
• Nationwide Pet Insurance Coverage