Banking Center Manager

Responsibilities

• Teller Job Duties:
  • Assisting clients with processing transactions.
  • Resolving complaints or account discrepancies.
  • Answering questions.
  • Tracking, recording, reporting, and storing information related to transactions, bank supplies, and clients.
  • Maintaining and balancing cash drawers and reconciling discrepancies as needed.
  • Packaging cash and rolling coins to be stored in drawers or the banking center vault.
• Client Service Representative Job Duties:
  • Onboarding new clients.
  • Managing existing client’s bank accounts.
  • Opening and closing accounts.
  • Placing stop pays.
  • Issuing debit and gift cards.
  • Filing disputes.
  • Wire Agreement onboarding.
  • Solving client queries.
• Management Job Duties:
  • Promoting a positive environment for team members and clients.
  • Tracking, recording, reporting, and storing information related to transactions, bank supplies, and clients.
  • Pull and actively contact clients on the NSF List each day.
  • Overseeing timely submissions required by other departments.
  • Facilitating and leading Weekly Connection Meetings.
  • Coaching and mentoring banking center team members.
  • Ensuring the banking center is clean, safe, and appearance is maintained.
  • Resolving client concerns professionally, timely, and with excellent communication.
  • Using software to track bank information and generate reports.
  • Following all bank financial and security regulations and procedures.
• Business Development Job Duties:
  • Developing, maintaining, and growing deposit and loan portfolios.
  • Identifying opportunities to meet client needs through non-interest income products.
  • Meting or exceeding annual deposit and loan goals set by Market Leadership.
  • Participating in civic responsibilities.

Requirements

• High school diploma or equivalent is required.
• Bachelor's degree is preferred.
• Four (4) years of banking experience is required.
• One (1) year of leadership experience is required.
• Ability to pass a background check.
• Exceptional time management, communication, client experience, and computer skills.
• Bilingual may be preferred.
• High level of accountability, efficiency, and accuracy.
• Professional appearance and courteous manner.