Middle Mile Escalation Specialist, Middle Mile Partner Management (MMPM)

About the role

The Middle Mile (MM) Partner Manager team is seeking an Escalation Specialist who will work with the team to develop, execute, and manage carrier engagement for Amazon Transportation Services in North America.

Responsibilities

• Escalate when actions needed deviate from available procedure and work to create standard work for them by suggesting process deviations, as needed.
• Meet timelines and minimize disruption to partner teams and carriers.
• Provide recommendations to improve team processes, metrics, internal tools, SOPs, and other workflows.
• Share best practices with the team and partner teams.

Requirements

• High school or equivalent diploma.
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.).
• Experience managing large data sets and utilizing to drive performance and process improvements.

Qualifications

• 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience.
• 1+ years of management experience.
• Bachelor's degree.

Skills

• Ability to pull data from numerous databases (including Microsoft programs like Excel, Access, SQL and/or other data management systems).

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Pay

Base salary range: $22.00 - $29.00 USD per hour.

Schedule

Not specified.