Mid Cities Grocery - Customer Service Rep - Part time

About the Role

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while delivering superior customer service. You'll ensure products are properly rotated and stocked daily, maintain department and safety/sanitation standards, and assist customers with their needs.

Responsibilities

• Stocking:
  • Stock and rotate items as needed
  • Assist with inventory control; load, unload, and move products
  • Organize, clean, and prepare the back area for night crew and incoming trucks
  • Ensure shelf tags and signage are accurate and presentable
  • Maintain standards in shrink, safety, inventory control, and sanitation
  • Build, stock, maintain, and take down store displays
• Customer Service:
  • Provide superior customer service
  • Answer customer questions and assist with product selections
  • Help customers locate store merchandise
• Sales:
  • Merchandise products effectively
  • Use suggestive selling techniques to meet customer needs and build sales
• Food Safety / Sanitation:
  • Clean and sanitize sales floor, display cases, prep areas, and equipment
  • Properly handle and maintain equipment operation
  • Comply with departmental SOPs and store operating procedures

Department-Specific Responsibilities

• Beauty: Knowledge of beauty and cosmetic aids
• Drugstore / General Merchandise: Prepare tags and signs as needed
• Grocery: Organize, clean, and prepare the back area for night crew and incoming trucks; prepare tags and signs as needed
• Texas Backyard: Passion for outdoors; complete Green Thumb training (H-E-B internal training)
• Entertainment: Knowledge of audio/video, specialty products, movies, music, electronics, and video games

Qualifications & Key Requirements

• Age Requirement: 18+
• Knowledge/Skills/Abilities:
  • Strong customer service skills
  • Communication and interpersonal skills
  • Reading and writing skills
  • Planning and organizing skills
• Education: HS Diploma or GED (or equivalent)
• Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire

Physical Demands & Working Conditions

The physical demands and working conditions vary by department. Generally, the role requires functioning in a fast-paced retail environment, interacting with customers, and performing tasks with precision. Specific physical requirements and conditions are detailed by department, including lifting capacities and exposure to various environmental factors.