Grocery - Customer Service Rep - Part time

About Central Market

Central Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. What makes Central Market one of the freshest markets in the country is our sumptuous selection of everything edible. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, Central Market is a foodie’s wonderland. Our commitment beyond the plate unites families and communities, preserves cultures, and starts new traditions. Each store is a true market—a place to exchange goods, services, and ideas for those passionate about food.

Responsibilities

• Stock and rotate items as needed to maintain a well-stocked and well-maintained department.
• Assist with inventory control; load, unload, and move product.
• Organize, clean, and prepare the back area for the night crew and incoming trucks.
• Organize merchandise on pallets to present the department attractively to the public.
• Ensure integrity of shelf tags and signage; create or prepare signage as needed.
• Maintain standards in shrink, safety, inventory control, and sanitation.
• Check shipments for out-of-date and damaged product to ensure freshness and quality.
• Build, stock, maintain, and take down store displays.
• Provide superior customer service by answering questions and assisting with product selections.
• Help customers locate store merchandise.
• Merchandise product effectively and use suggestive selling techniques to meet customer needs and build department sales.
• Clean and sanitize sales floor, display cases, prep areas, and equipment.
• Properly handle and maintain the operation of all equipment.
• Comply with departmental SOPs and store operating procedures.

Department-Specific Responsibilities

• Beauty: Knowledge of beauty and cosmetic aids.
• Drugstore / General Merchandise: Prepare tags and signs as needed.
• Grocery: Organize, clean, and prepare back area for the night crew and incoming trucks; prepare tags and signs as needed.
• Texas Backyard: Passion for the outdoors; ability to complete Green Thumb training (H-E-B internal training).
• Entertainment: Knowledge in the audio/video field; familiarity with specialty products, movies, music, electronics, and video games.

Requirements

Must be 18 years or older.

Qualifications & Skills

• Work Experience:
  • Strong customer service skills (Required)
  • Communication and interpersonal skills (Required)
  • Reading and writing skills (Required)
  • Planning and organizing skills (Required)
• Education: High School Diploma or GED (or equivalent) (Required)
• Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire.

Physical Demands & Working Conditions

Work in a fast-paced, retail environment involving detailed and precise tasks while attending to customer needs. Physical demands vary by department:

• Beauty:
  • Constantly: Reach at waist, grasp.
  • Frequently: Stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements.
  • Occasionally: Sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push/pull with arms.
  • Occasionally exposed to cold, loud noise, and wet conditions.
  • Ability to lift 30 lbs and manage in excess of 30 lbs.
• Drugstore / General Merchandise:
  • Constantly: Reach at waist, pivot, grasp.
  • Frequently: Stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists.
  • Occasionally: Sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist.
  • Occasionally exposed to cold, loud noise, and wet conditions.
  • Ability to lift 55 lbs and manage in excess of 65 lbs.
• Grocery:
  • Constantly: Reach at waist, pivot, grasp.
  • Frequently: Stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists.
  • Frequently exposed to cold conditions.
  • Occasionally: Sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist.
  • Occasionally exposed to loud noise and wet conditions.
  • Ability to lift 65 lbs and manage in excess of 135 lbs.
• Texas Backyard:
  • Constantly: Reach at waist, grasp.
  • Frequently: Stand, walk.
  • Occasionally: Reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to wet conditions and loud noise.
  • Frequently exposed to ambient temperatures.
  • Ability to lift 65 lbs and manage in excess of 65 lbs.
• Healthy Living:
  • Constantly: Stand, reach at shoulder, reach at waist, pivot, grasp, pinch.
  • Frequently: Walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion.
  • Occasionally: Bend, crawl, climb stairs, twist, push/pull with arms, perform fine motor movements.
  • Occasionally exposed to cold, loud noise, and wet conditions.
  • Ability to lift 50 lbs and manage in excess of 50 lbs.

*Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day.

Partners must never lift beyond their own safe lifting limit. If an item is too heavy, break it down or ask for assistance.