Murphy Grocery - Customer Service Rep - Part time

About the Role

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while delivering superior customer service. This role involves stocking, rotating products, maintaining department standards, and ensuring customer satisfaction.

Responsibilities

• Stock and rotate items as needed, ensuring proper product placement and freshness.
• Assist with inventory control, including loading, unloading, and moving products.
• Organize, clean, and prepare the back area for the night crew and incoming trucks.
• Organize merchandise on pallets to present the department professionally to the public.
• Maintain the integrity of shelf tags and signage; create or prepare signage as needed.
• Maintain standards in shrink, safety, inventory control, and sanitation.
• Inspect shipments for out-of-date or damaged products to ensure quality.
• Build, stock, maintain, and dismantle store displays.
• Provide superior customer service by answering questions, assisting with selections, and helping customers locate merchandise.
• Merchandise products effectively and use suggestive selling techniques to meet customer needs and boost sales.
• Clean and sanitize the sales floor, display cases, prep areas, and equipment.
• Properly handle and maintain the operation of all equipment.
• Comply with departmental SOPs and store operating procedures.
• Perform duties of a Customer Service Assistant as needed.

Department-Specific Responsibilities

• Beauty: Requires knowledge of beauty and cosmetic aids.
• Drugstore / General Merchandise: Prepare tags and signs as needed.
• Grocery: Organize, clean, and prepare the back area for the night crew and incoming trucks; prepare tags and signs as needed.
• Texas Backyard: Passion for the outdoors; ability to complete Green Thumb training (H-E-B internal training).
• Entertainment: Knowledge in the audio/video field, including specialty products, movies, music, electronics, and video games.

Requirements

• 18 years or older.
• High School Diploma or GED (or equivalent) required.
• Completion of Company Orientation and Safety Training upon hire.

Qualifications & Skills

• Work Experience: Strong customer service skills, communication and interpersonal skills, reading and writing skills, and planning and organizing skills.

Physical Demands & Working Conditions

This role functions in a fast-paced, retail environment with detailed and precise tasks. You will work with customers and stay attentive to their needs. Physical demands vary by department:

• Beauty:
  • Constantly: Reach at waist, grasp.
  • Frequently: Stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements.
  • Occasionally: Sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push/pull with arms.
  • Occasionally exposed to cold, loud noise, and wet conditions.
  • Ability to lift 30 lbs and manage in excess of 30 lbs.
• Drugstore / General Merchandise:
  • Constantly: Reach at waist, pivot, grasp.
  • Frequently: Stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists.
  • Occasionally: Sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist.
  • Occasionally exposed to cold, loud noise, and wet conditions.
  • Ability to lift 55 lbs and manage in excess of 65 lbs.
• Grocery:
  • Constantly: Reach at waist, pivot, grasp.
  • Frequently: Stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists.
  • Frequently exposed to cold conditions.
  • Occasionally: Sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist.
  • Occasionally exposed to loud noise and wet conditions.
  • Ability to lift 65 lbs and manage in excess of 135 lbs.
• Texas Backyard:
  • Constantly: Reach at waist, grasp.
  • Frequently: Stand, walk.
  • Occasionally: Reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladders, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to wet conditions and loud noise.
  • Frequently exposed to ambient temperatures.
  • Ability to lift 65 lbs and manage in excess of 65 lbs.
• Healthy Living:
  • Constantly: Stand, reach at shoulder, reach at waist, pivot, grasp, pinch.
  • Frequently: Walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion.
  • Occasionally: Bend, crawl, climb stairs, twist, push/pull with arms, perform fine motor movements.
  • Occasionally exposed to cold, loud noise, and wet conditions.
  • Ability to lift 50 lbs and manage in excess of 50 lbs.

Frequency Definitions: Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day.

Partners must never lift beyond their own safe limit. If an item is too heavy, break it down into manageable components or ask for assistance.