Cleveland Grocery - Customer Service Rep - Part time

Responsibilities

Job Summary: As a Customer Service Representative, you’ll be responsible for providing a well‑stocked and well‑maintained department while delivering superior customer service. You’ll stock and properly rotate products daily, while maintaining all department and safety/sanitation standards.

• Stocks and rotates items as needed.
• Assists with inventory control; loads, unloads, and moves product.
• Organizes, cleans, and prepares back area for the night crew and incoming trucks.
• Organizes merchandise on pallets to make the department presentable to the public.
• Ensures integrity of shelf tags and signage; may create/prepare signage as needed.
• Maintains standards in shrink, safety, inventory control, and sanitation.
• Checks shipments for out‑of‑date and damaged product to ensure freshness and quality.
• Builds, stocks, maintains, and takes down store displays.
• Performs duties of Customer Service Assistant as needed.
• Provides superior customer service, answers product questions, assists with selections, and helps customers locate merchandise.
• Merchandises product effectively and uses suggestive selling techniques to meet customer needs and build department sales.
• Cleans and sanitizes sales floor, display cases, prep areas, and equipment; properly handles and maintains all equipment.
• Complies with departmental SOPs and store operating procedures.
• Department‑specific responsibilities:
  • Beauty – knowledge of beauty and cosmetic aids.
  • Drugstore / General Merchandise – prepares tags and signs as needed.
  • Grocery – organizes, cleans, and prepares back area for night crew and incoming trucks; prepares tags and signs as needed.
  • Texas Backyard – passion for outdoors; ability to complete Green Thumb training (H‑EB internal training).
  • Entertainment – knowledge in audio/video field; specialty products, movies, music, electronics, and video games.

Qualifications & Key Requirements

• Age Requirement: 18+
• Education: High School Diploma or GED (or equivalent) – required.
• Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire – required.
• Work Experience & Skills:
  • Strong customer service skills – required.
  • Communication and interpersonal skills – required.
  • Reading and writing skills – required.
  • Planning and organizing skills – required.

Physical Demands & Working Conditions

Function in a fast‑paced retail environment, performing detailed and precise tasks while working with customers and staying attentive to their needs.

• Beauty Department:
  • Constantly: reach at waist, grasp.
  • Frequently: stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements.
  • Occasionally: sit, reach overhead, reach at floor, bend, squat, crouch, kneel, climb stairs/ladders, twist, push/pull with arms.
  • Occasionally exposed to cold, loud noise, and wet conditions.
  • Lift 30 lb, manage in excess of 30 lb.
• Drugstore / General Merchandise:
  • Constantly: reach at waist, pivot, grasp.
  • Frequently: stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists.
  • Occasionally: sit, reach overhead, reach at floor, bend, squat, crouch, kneel, climb stairs/ladders, twist.
  • Occasionally exposed to cold, loud noise, and wet conditions.
  • Lift 55 lb, manage in excess of 65 lb.
• Grocery Department:
  • Constantly: reach at waist, pivot, grasp.
  • Frequently: stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists; frequently exposed to cold conditions.
  • Occasionally: sit, reach overhead, reach at floor, bend, squat, crouch, kneel, climb stairs/ladders, twist; occasionally exposed to loud noise and wet conditions.
  • Lift 65 lb, manage in excess of 135 lb.
• Texas Backyard Department:
  • Constantly: reach at waist, grasp.
  • Frequently: stand, walk; frequently exposed to ambient temperatures.
  • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet conditions and loud noise.
  • Lift 65 lb, manage in excess of 65 lb.
• Healthy Living Department:
  • Constantly: stand, reach at shoulder, reach at waist, pivot, grasp, pinch.
  • Frequently: walk, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion.
  • Occasionally: bend, crawl, climb stairs, twist, push/pull with arms, perform fine motor movements.
  • Occasionally exposed to cold, loud noise, and wet conditions.
  • Lift 50 lb, manage in excess of 50 lb.

Measurements are defined as: Constantly – 5.5+ hours per 8‑hour day; Frequently – 2.5‑5.5 hours per 8‑hour day; Occasionally – 0‑2.5 hours per 8‑hour day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.