Carthage Grocery - Customer Service Rep - Part time

About the Role

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while delivering superior customer service. This role involves stocking and rotating products, maintaining department and safety standards, and assisting customers with their needs.

Responsibilities

• Stock and rotate items as needed.
• Assist with inventory control; load, unload, and move product.
• Organize, clean, and prepare the back area for the night crew and incoming trucks.
• Organize merchandise on pallets to present the department professionally to the public.
• Ensure integrity of shelf tags and signage; create or prepare signage as needed.
• Maintain standards in shrink, safety, inventory control, and sanitation.
• Check shipments for out-of-date and damaged products to ensure freshness and quality.
• Build, stock, maintain, and take down store displays.
• Provide superior customer service by answering questions and assisting customers with selections.
• Help customers locate store merchandise.
• Merchandise product effectively and use suggestive selling techniques to meet customer needs and build department sales.
• Clean and sanitize sales floor, display cases, prep areas, and equipment.
• Properly handle and maintain the operation of all equipment.
• Comply with departmental SOPs and store operating procedures.

Department-Specific Responsibilities

• Beauty: Knowledge of beauty and cosmetic aids.
• Drugstore / General Merchandise: Prepare tags and signs as needed.
• Grocery: Organize, clean, and prepare back area for the night crew and incoming trucks; prepare tags and signs as needed.
• Texas Backyard: Passion for the outdoors; ability to complete Green Thumb training (H-E-B internal training).
• Entertainment: Knowledge in the audio/video field, including specialty products, movies, music, electronics, and video games.

Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Requirements

• 18 years or older.
• High School Diploma or GED (or equivalent).
• Completion of Company Orientation and Safety Training upon hire.

Skills

• Strong customer service skills (required).
• Communication and interpersonal skills (required).
• Reading and writing skills (required).
• Planning and organizing skills (required).

Physical Demands & Working Conditions

This role functions in a fast-paced, retail environment with detailed and precise tasks. You will work with customers and stay attentive to their needs. Physical demands vary by department:

General Physical Demands

• Constantly (5.5+ hours per 8-hour day): Reach at waist, grasp.
• Frequently (2.5 - 5.5 hours per 8-hour day): Stand, walk, reach at shoulder, reach at knee, stoop, pivot, push/pull with arms, pinch, perform fine motor movements.
• Occasionally (0 - 2.5 hours per 8-hour day): Sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist.
• Exposure to cold, loud noise, and wet conditions may occur occasionally or frequently, depending on the department.

Department-Specific Physical Demands

• Beauty:
  • Lift up to 30 lbs, manage in excess of 30 lbs.
• Drugstore / General Merchandise:
  • Lift up to 55 lbs, manage in excess of 65 lbs.
  • Ulnar/radial deviation, extend and flex wrists.
• Grocery:
  • Frequent exposure to cold conditions.
  • Lift up to 65 lbs, manage in excess of 135 lbs.
  • Ulnar/radial deviation, extend and flex wrists.
• Texas Backyard:
  • Frequent exposure to ambient temperatures.
  • Lift up to 65 lbs, manage in excess of 65 lbs.
• Healthy Living:
  • Constantly stand, reach at shoulder, reach at waist, pivot, grasp, pinch.
  • Frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion.
  • Occasionally bend, crawl, twist, push/pull with arms, perform fine motor movements.
  • Exposure to cold, loud noise, and wet conditions may occur occasionally.
  • Lift up to 50 lbs, manage in excess of 50 lbs.

Partners must never lift beyond their own safe limit. If an item is too heavy, break it down into lighter components or ask for assistance.