Waxahachie Grocery - Customer Service Rep - Part time

Responsibilities

• Stocks and rotates items as needed
• Aids with inventory control; loads, unloads, and moves product
• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Organizes merchandise on pallets to make the department presentable to the public
• Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
• Maintains standards in shrink, safety, inventory control, and sanitation
• Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
• Buils, stocks, maintains, and takes down store displays
• Performs the duties of Customer Service Assistant as needed

Customer Service

Provides superior customer service
Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise

Sales

Merchandises product effectively
Uses suggestive selling techniques to meet customer needs and build department sales

Food Safety / Sanitation

• Cleans and sanitizes sales floor, display cases, prep areas, and equipment
• Operates and maintains equipment safely
• Complies with departmental SOPs and store operating procedures

Beauty

Additional Department-Specific Responsibilities / Pre-requisites:
Knowledge of beauty and cosmetic aids
Completion of Green Thumb training (H-E-B internal training)

Texas Backyard

Passion for outdoors
Completion of Green Thumb training (H-E-B internal training)

Entertainment

Knowledge in the audio / video field
Knowledge of specialty products, movies, music, electronics, and video games

Qualifications & Key Requirements

• Age Requirement: 18+
• Knowledge/Skills/Abilities: Work Experience, Strong customer service skills - Required
  Communication and interpersonal skills - Required
  Reading and writing skills - Required
  Planning and organizing skills - Required
  Education: HS Diploma or GED (or equivalent) - Required
  Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire
• Physical Demands & Working Conditions:
• Drugstore / General Merchandise: Constantly* reach at waist, pivot, grasp
  Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wrists
  Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
  Occasionally be exposed to cold, loud noise, and wet conditions
  Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**
• Grocery: Constantly* reach at waist, pivot, grasp
  Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar/ radial deviation, extend and flex wrists
  Frequently be exposed to cold conditions
  Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
  Occasionally be exposed to loud noise, and wet conditions
  Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs**
• Texas Backyard: Constantly* reach at waist, grasp
  Frequently stand, walk
  Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  Occasionally be exposed to wet conditions and loud noise
  Frequently be exposed to ambient temperatures
  Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs**
• Healthy Living: Constantly* stand, reach at shoulder, reach at waist, pivot, grasp, pinch
  Frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion
  Occasionally bend, crawl, climb stairs, twist, push / pull with arms, perform fine motor movements
  Occasionally be exposed to cold, loud noise, and wet conditions
  Must be able to lift 50 lbs, and manage in excess of 50 lbs**

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 6/1/2019