Microsoft M365 Senior Technology Manager

About the role

This role is responsible for building and leading a team to deliver technology products and services that meet business outcomes. As the Technology Executive over Microsoft 365 Operations, Collaboration, Voice, and Video, you will be accountable for the strategic direction, operational excellence, reliability, security, and user experience of the enterprise Microsoft 365 ecosystem. This includes overseeing an organization of 200+ resources supporting platforms and services such as Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft 365 Apps, Power Platforms, Teams Phone, meetings, webinars, town halls, Teams Rooms, and related collaboration technologies.

The position requires deep operational leadership across collaboration, messaging, identity dependencies, telephony, audio/video services, service management, compliance enablement, vendor governance, platform adoption, and continuous improvement. You will partner closely with technology, risk, compliance, finance, HR, legal, facilities, and business leadership teams.

Responsibilities

• Build and manage teams by setting and tracking maturity and quality objectives, and training employees to achieve performance goals.
• Facilitate performance and career development through coaching, feedback, and development plans.
• Manage solution delivery and application performance in production, ensuring compliance with risk, financial, and regulatory policies.
• Oversee end-to-end operational management of Microsoft 365, including service reliability, incident management, change governance, lifecycle management, and executive reporting.
• Establish operating models, service standards, runbooks, escalation paths, and governance frameworks for Microsoft 365 services.
• Drive operational excellence through automation, proactive monitoring, root-cause analysis, and continuous service improvement.
• Lead enterprise operations for Exchange Online, Outlook, Microsoft Teams, SharePoint Online, OneDrive, Microsoft 365 Apps, and Power Platforms.
• Manage the operational roadmap for new Microsoft 365 capabilities, including readiness planning, risk assessment, and deployment.
• Oversee Teams meetings, webinars, town halls, audio conferencing, Teams Rooms, and executive meeting experiences.
• Establish quality management practices for voice and video services, including call quality analytics and service health monitoring.
• Coordinate with telecom carriers, network teams, facilities, AV teams, and security partners for reliable communications services.
• Ensure Microsoft 365 operations align with enterprise security, privacy, compliance, legal hold, eDiscovery, and data protection requirements.
• Partner with cybersecurity and identity teams to manage administrative controls, privileged access, and secure configurations.
• Own operational risk management for collaboration and communications platforms, including business continuity and regulatory obligations.
• Develop talent strategy, succession planning, and a high-accountability culture focused on customer experience.
• Represent Microsoft 365 Operations in executive forums, audit reviews, and enterprise technology planning.

Managerial Responsibilities

• Model an inclusive environment aligned with company Great Place to Work goals.
• Demonstrate deep process knowledge, operational excellence, and data-driven decision-making.
• Communicate enterprise decisions, purpose, and results while connecting team strategy to contributions.
• Ensure proper risk discipline, controls, and culture to identify, escalate, and debate issues.
• Provide coaching and feedback to motivate, differentiate, and improve performance.
• Actively manage expenses and budgets in alignment with objectives.
• Assess talent and build bench strength across the organization.
• Deliver results by prioritizing, inspecting, and delegating team work effectively.

Requirements

• 10+ years of progressive technology leadership experience, including senior ownership of Microsoft 365, unified communications, collaboration, messaging, or enterprise productivity platforms.
• Demonstrated experience leading large-scale operations for Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, Microsoft 365 Apps, Teams Phone, Power Platforms, meeting rooms, and enterprise voice/video services.
• Strong understanding of IT service management, incident/problem/change management, operational risk, resiliency, monitoring, automation, and executive-level service reporting.
• Experience managing telecom operations, PSTN connectivity models, carrier relationships, voice routing, emergency calling requirements, and collaboration device ecosystems.
• Proven ability to lead cross-functional teams and influence senior stakeholders across security, compliance, legal, network, endpoint, identity, procurement, facilities, AV, and business groups.
• Excellent executive communication skills with the ability to translate technical complexity into business impact, risk, investment needs, and operational priorities.

Qualifications (Desired)

• Experience operating Microsoft 365 in a highly regulated enterprise environment.
• Experience with Microsoft Teams Admin Center, Microsoft 365 Admin Center, Microsoft Entra ID, PowerShell, Call Quality Dashboard, Teams Rooms Pro Management, compliance portals, and service health tooling.
• Familiarity with Microsoft 365 E5 capabilities, information protection, retention, eDiscovery, Defender, Purview, Copilot readiness, and secure collaboration controls.
• Experience leading modernization from legacy PBX, on-premises Exchange, traditional file shares, or fragmented collaboration platforms to Microsoft 365 cloud services.
• Relevant certifications such as Microsoft 365 Certified: Administrator Expert, Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate, ITIL, or equivalent industry credentials.

Skills

• Influence
• Risk Management
• Solution Design
• Stakeholder Management
• Technical Strategy Development
• Analytical Thinking
• Application Development
• Collaboration
• Result Orientation
• Solution Delivery Process
• Agile Practices
• Architecture
• Automation
• Data Management
• DevOps Practices

Schedule

1st shift (United States of America), 40 hours per week.