Jobs · Engineering · North Carolina

Microsoft M365 Senior Technology Manager

ALPFA Baltimore Chapter · Charlotte, NC · 1 mo ago
Engineering$136k–$220k/yrFull-time
We need to output HTML fragment with sections: About the role? The posting includes description paragraphs. We need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We have description (About the role) content: the initial paragraphs about Bank of America purpose, culture, etc. That can be About the role. Then Responsibilities: there is a "Responsibilities" heading with bullet list. Also there are sub-sections like Managerial Responsibilities, Enterprise Microsoft 365 Operational Leadership, etc. Those are part of responsibilities. We'll combine them under Responsibilities. Requirements: there is "Required Qualifications" and "Desired Qualifications". Those can be Requirements (maybe split into Required and Desired). But we can have a Requirements section with both required and desired? The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have Requirements and Qualifications separate? Actually they list both Requirements and Qualifications as possible headings. We need to decide based on content. The posting has "Required Qualifications" and "Desired Qualifications". That fits under Qualifications heading. Also there is "Skills" heading with list of skills. So we can have Qualifications and Skills sections. Pay: there is Pay range and discretionary incentive. So Pay section. Schedule: there is Shift 1st shift (United States of America) Hours Per Week 40. So Schedule section. Benefits: there is mention of benefits earlier: "affordable, competitive and flexible benefits" but not detailed. There's also "Discretionary incentive eligible". That's more pay. There's no explicit benefits list like health, retirement. So we should not create Benefits section unless specific content. The posting mentions benefits in the intro but not specific. The rule: never create Benefits section unless posting actually states them. It does mention "affordable, competitive and flexible benefits" but not details. Might be considered vague. Safer to omit Benefits. We also need to include metadata like Job ID etc folded into short p or drop. There's no explicit Job ID. We must remove boilerplate: the AI insights disclaimer repeated, etc. Also remove navigation, EEO, etc. Not present. We must preserve all substantive information. We need to output only HTML fragment, no /, no markdown fences. Structure:

About the role

... (combined intro paragraphs)

Responsibilities

  • ... each bullet
We need to extract responsibilities from the text. Let's parse responsibilities section: "Responsibilities Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectivesFacilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skillsManages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are metManages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organizationContributes to the technology strategy for their technical domainCreates an inclusive and healthy working environment and helps to resolve organizational impediments/blockersEnsures that execution is aligned with product strategy by working with product management and other stakeholders" Then there is "Managerial Responsibilities This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above." Then list of bullet-like sentences: "Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work." Then there are sections: "Enterprise Microsoft 365 Operational Leadership", "Collaboration, Messaging and Productivity Services", "Voice, Video and Meetings Operations", "Security, Compliance and Risk Management". Those are more detailed responsibilities. We should include all as bullet points under Responsibilities. We need to split into sensible bullet items. Let's list them: From Responsibilities paragraph: - Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives - Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills - Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met - Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization - Contributes to the technology strategy for their technical domain - Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers - Ensures that execution is aligned with product strategy by working with product management and other stakeholders Managerial Responsibilities: - Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals. - Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement. - Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions. - Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues. - People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance. - Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions. - Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization. - Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work. Enterprise Microsoft 365 Operational Leadership: - Own end-to-end operational management of the Microsoft 365 platform, including service reliability, incident management, change governance, lifecycle management, performance monitoring, and executive reporting. - Establish the operating model, service standards, runbooks, escalation paths, and governance framework for Microsoft 365 services across the enterprise. - Drive operational excellence through automation, proactive monitoring, root-cause analysis, capacity management, and continuous service improvement. - Partner with infrastructure, network, identity, security, compliance, endpoint, legal, and business technology teams to ensure integrated service delivery. Collaboration, Messaging and Productivity Services: - Lead enterprise operations for Exchange Online, Outlook, calendaring, Microsoft Teams collaboration, SharePoint Online, OneDrive, Microsoft 365 Apps, Power Platforms and related productivity workloads. - Manage operational roadmap alignment for new Microsoft 365 capabilities, including readiness planning, risk assessment, pilot execution, deployment, and sustainment. Voice, Video and Meetings Operations: - Oversee Teams meetings, webinars, town halls, audio conferencing, Teams Rooms, room systems, certified devices, and executive meeting experiences. - Establish quality management practices for voice and video services, including call quality analytics, network readiness, device standards, service health monitoring, and executive support models. - Coordinate with telecom carriers such as Cisco, managed service providers, network teams, facilities, AV teams, and security partners to ensure reliable end-to-end communications services. - Lead technical bridge calls and meetings for high-visibility executive events, including All Hands, Investor Days, and Quarterly Earnings. - Oversee internal teams and vendor partners supporting high-touch users for Trader Voice. Security, Compliance and Risk Management: - Ensure Microsoft 365 operations align with enterprise security, privacy, records management, compliance, legal hold, eDiscovery, data loss prevention, and information protection requirements. - Partner with cyber security and identity teams to manage administrative controls, privileged access, conditional access dependencies and secure configuration baselines. - Own operational risk management for collaboration and communications platforms, including service resilience, business continuity, third-party dependencies, and regulatory obligations. - Develop talent strategy, succession planning, technical capability uplift, and a high-accountability operating culture focused on customer experience and operational discipline. - Represent Microsoft 365 Operations in executive forums, audit reviews, major incident reviews, transformation programs, and enterprise technology planning. Now Required Qualifications and Desired Qualifications. We can combine under Qualifications heading with sub-bullets? But we need to use
  • for any list. Could have two subheadings? Not allowed; only headings from list. Could have Qualifications section with two paragraphs: Required and Desired. But we need to preserve all info. Could do:

    Qualifications

    Required Qualifications:

      ...

    Desired Qualifications:

      ...
    That's acceptable. Skills: list: Influence, Risk Management, Solution Design, Stakeholder Management, Technical Strategy Development, Analytical Thinking, Application Development, Collaboration, Result Orientation, Solution Delivery Process, Agile Practices, Architecture, Automation, Data Management, DevOps Practices Pay: Pay range $135,900.00 - $220,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Compan (cut off). We'll include that. Schedule: Shift 1st shift (United States of America) Hours Per Week 40. Now About the role: combine the introductory paragraphs about Bank of America purpose, culture, in-office culture, etc. Also the first paragraph "Job Description: At Bank of America, we are guided..." plus the second paragraph "Job Description This job is responsible for building and leading a team..." Actually that second paragraph is more about role. We'll combine. Let's craft About the role paragraph(s). We'll include: - At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility

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