Microsoft M365 Senior Technology Manager

About the role

This role is responsible for building and leading a team to deliver technology products and services that meet business outcomes. As the Technology Executive over Microsoft 365 Operations, Collaboration, Voice, and Video, you will be accountable for the strategic direction, operational excellence, reliability, security, and user experience of the enterprise Microsoft 365 ecosystem. This includes overseeing an organization of 200+ resources supporting platforms and services such as Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft 365 Apps, Power Platforms, Teams Phone, meetings, webinars, town halls, Teams Rooms, and related collaboration technologies.

The position requires deep operational leadership across collaboration, messaging, identity dependencies, telephony, audio/video services, service management, compliance enablement, vendor governance, platform adoption, and continuous improvement. You will partner closely with technology, risk, compliance, finance, HR, legal, facilities, and business leadership teams.

Responsibilities

• Build and manage teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to achieve performance goals.
• Facilitate performance and career development through coaching, feedback, and development plans to build competencies and skills.
• Manage solution delivery and application performance in production, ensuring compliance with risk, financial, and regulatory policies.
• Manage relationships with business and technology partners, leading Communities of Practice within the organization.
• Contribute to the technology strategy for the Microsoft 365 technical domain.
• Create an inclusive and healthy working environment, resolving organizational impediments.
• Ensure execution aligns with product strategy by collaborating with product management and stakeholders.

Managerial Responsibilities

• Opportunity & Inclusion Champion: Model an inclusive environment aligned with company Great Place to Work goals.
• Manager of Process & Data: Drive operational excellence through data-based decision-making and continuous improvement.
• Enterprise Advocate & Communicator: Communicate enterprise decisions and connect team strategy to broader priorities.
• Risk Manager: Ensure proper risk discipline, controls, and culture to identify and escalate issues.
• People Manager & Coach: Provide coaching and feedback to motivate and improve team performance.
• Financial Steward: Actively manage expenses and budgets in alignment with objectives.
• Enterprise Talent Leader: Assess talent and build bench strength across the organization.
• Driver of Business Outcomes: Deliver results by prioritizing, inspecting, and delegating team work effectively.

Enterprise Microsoft 365 Operational Leadership

• Own end-to-end operational management of the Microsoft 365 platform, including service reliability, incident management, change governance, lifecycle management, performance monitoring, and executive reporting.
• Establish the operating model, service standards, runbooks, escalation paths, and governance framework for Microsoft 365 services.
• Drive operational excellence through automation, proactive monitoring, root-cause analysis, capacity management, and continuous service improvement.
• Partner with infrastructure, network, identity, security, compliance, endpoint, legal, and business technology teams to ensure integrated service delivery.

Collaboration, Messaging, and Productivity Services

• Lead enterprise operations for Exchange Online, Outlook, calendaring, Microsoft Teams collaboration, SharePoint Online, OneDrive, Microsoft 365 Apps, Power Platforms, and related productivity workloads.
• Manage operational roadmap alignment for new Microsoft 365 capabilities, including readiness planning, risk assessment, pilot execution, deployment, and sustainment.

Voice, Video, and Meetings Operations

• Oversee Teams meetings, webinars, town halls, audio conferencing, Teams Rooms, room systems, certified devices, and executive meeting experiences.
• Establish quality management practices for voice and video services, including call quality analytics, network readiness, device standards, and service health monitoring.
• Coordinate with telecom carriers, managed service providers, network teams, facilities, AV teams, and security partners for reliable end-to-end communications.
• Lead technical bridge calls and meetings for high-visibility executive events, including All Hands, Investor Days, and Quarterly Earnings.
• Oversee internal teams and vendor partners supporting high-touch users for Trader Voice.

Security, Compliance, and Risk Management

• Ensure Microsoft 365 operations align with enterprise security, privacy, records management, compliance, legal hold, eDiscovery, data loss prevention, and information protection requirements.
• Partner with cybersecurity and identity teams to manage administrative controls, privileged access, conditional access dependencies, and secure configuration baselines.
• Own operational risk management for collaboration and communications platforms, including service resilience, business continuity, third-party dependencies, and regulatory obligations.
• Develop talent strategy, succession planning, technical capability uplift, and a high-accountability operating culture focused on customer experience and operational discipline.
• Represent Microsoft 365 Operations in executive forums, audit reviews, major incident reviews, transformation programs, and enterprise technology planning.

Requirements

• 10+ years of progressive technology leadership experience, including senior ownership of Microsoft 365, unified communications, collaboration, messaging, or enterprise productivity platforms.
• Demonstrated experience leading large-scale operations for Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, Microsoft 365 Apps, Teams Phone, Power Platforms, meeting rooms, and enterprise voice/video services.
• Strong understanding of IT service management, incident/problem/change management, operational risk, resiliency, monitoring, automation, and executive-level service reporting.
• Experience managing telecom operations, PSTN connectivity models, carrier relationships, voice routing, emergency calling requirements, and collaboration device ecosystems.
• Proven ability to lead cross-functional teams and influence senior stakeholders across security, compliance, legal, network, endpoint, identity, procurement, facilities, AV, and business groups.
• Excellent executive communication skills with the ability to translate technical complexity into business impact, risk, investment needs, and operational priorities.

Qualifications (Desired)

• Experience operating Microsoft 365 in a highly regulated enterprise environment.
• Experience with Microsoft Teams Admin Center, Microsoft 365 Admin Center, Microsoft Entra ID, PowerShell, Call Quality Dashboard, Teams Rooms Pro Management, compliance portals, and service health tooling.
• Familiarity with Microsoft 365 E5 capabilities, information protection, retention, eDiscovery, Defender, Purview, Copilot readiness, and secure collaboration controls.
• Experience leading modernization from legacy PBX, on-premises Exchange, traditional file shares, or fragmented collaboration platforms to Microsoft 365 cloud services.
• Relevant certifications such as Microsoft 365 Certified: Administrator Expert, Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate, ITIL, or equivalent industry credentials.

Skills

• Influence
• Risk Management
• Solution Design
• Stakeholder Management
• Technical Strategy Development
• Analytical Thinking
• Application Development
• Collaboration
• Result Orientation
• Solution Delivery Process
• Agile Practices
• Architecture
• Automation
• Data Management
• DevOps Practices

Schedule

1st shift (United States of America), 40 hours per week.