Microsoft M365 Senior Technology Manager

About the role

This role is responsible for building and leading a team to deliver technology products and services that meet business outcomes. The Technology Executive oversees Microsoft 365 Operations, Collaboration, Voice, and Video, accountable for the strategic direction, operational excellence, reliability, security, and user experience of the enterprise Microsoft 365 ecosystem. This includes managing an organization of 200+ resources supporting platforms such as Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft 365 Apps, Power Platforms, Teams Phone, meetings, webinars, town halls, Teams Rooms, and related collaboration technologies.

The position requires deep operational leadership across collaboration, messaging, identity dependencies, telephony, audio/video services, service management, compliance enablement, vendor governance, platform adoption, and continuous improvement. The role partners closely with technology, risk, compliance, finance, HR, legal, facilities, and business leadership teams.

Responsibilities

• Build and manage teams by setting and tracking maturity and quality objectives, training employees, and addressing feedback to achieve performance goals.
• Facilitate performance and career development through coaching, performance reviews, and development plans to build competencies and skills.
• Manage solution delivery and application performance in production, ensuring compliance with risk, financial, and regulatory policies.
• Oversee relationships with business and technology partners, leading Communities of Practice within the organization.
• Contribute to the technology strategy for the Microsoft 365 technical domain and ensure alignment with product strategy.
• Create an inclusive and healthy working environment, resolving organizational impediments and blockers.
• Own end-to-end operational management of the Microsoft 365 platform, including service reliability, incident management, change governance, lifecycle management, and executive reporting.
• Establish the operating model, service standards, runbooks, escalation paths, and governance framework for Microsoft 365 services.
• Drive operational excellence through automation, proactive monitoring, root-cause analysis, capacity management, and continuous service improvement.
• Lead enterprise operations for Exchange Online, Outlook, Microsoft Teams, SharePoint Online, OneDrive, Microsoft 365 Apps, Power Platforms, and related productivity workloads.
• Oversee Teams meetings, webinars, town halls, audio conferencing, Teams Rooms, and executive meeting experiences, including quality management and coordination with telecom carriers and AV teams.
• Ensure Microsoft 365 operations align with enterprise security, privacy, compliance, legal hold, eDiscovery, and data protection requirements.
• Partner with cybersecurity and identity teams to manage administrative controls, privileged access, and secure configuration baselines.
• Own operational risk management for collaboration and communications platforms, including business continuity and regulatory obligations.
• Develop talent strategy, succession planning, and technical capability uplift to foster a high-accountability culture focused on customer experience.
• Represent Microsoft 365 Operations in executive forums, audit reviews, major incident reviews, and enterprise technology planning.

Managerial Responsibilities

• Opportunity & Inclusion Champion: Model an inclusive environment aligned with company Great Place to Work goals.
• Manager of Process & Data: Demonstrate deep process knowledge, operational excellence, and data-driven decision-making.
• Enterprise Advocate & Communicator: Communicate enterprise decisions, purpose, and results, connecting team strategy to broader priorities.
• Risk Manager: Ensure proper risk discipline, controls, and culture to identify, escalate, and debate issues.
• People Manager & Coach: Provide inspection, coaching, and feedback to motivate and improve performance.
• Financial Steward: Actively manage expenses and budgets in alignment with objectives.
• Enterprise Talent Leader: Assess talent and build bench strength across the organization.
• Driver of Business Outcomes: Deliver results by prioritizing, inspecting, and delegating team work effectively.

Requirements

• 10+ years of progressive technology leadership experience, including senior ownership of Microsoft 365, unified communications, collaboration, messaging, or enterprise productivity platforms.
• Demonstrated experience leading large-scale operations for Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, Microsoft 365 Apps, Teams Phone, Power Platforms, meeting rooms, and enterprise voice/video services.
• Strong understanding of IT service management, incident/problem/change management, operational risk, resiliency, monitoring, automation, and executive-level service reporting.
• Experience managing telecom operations, PSTN connectivity models, carrier relationships, voice routing, emergency calling requirements, and collaboration device ecosystems.
• Proven ability to lead cross-functional teams and influence senior stakeholders across security, compliance, legal, network, endpoint, identity, procurement, facilities, AV, and business groups.
• Excellent executive communication skills with the ability to translate technical complexity into business impact, risk, investment needs, and operational priorities.

Qualifications (Desired)

• Experience operating Microsoft 365 in a highly regulated enterprise environment.
• Experience with Microsoft Teams Admin Center, Microsoft 365 Admin Center, Microsoft Entra ID, PowerShell, Call Quality Dashboard, Teams Rooms Pro Management, compliance portals, and service health tooling.
• Familiarity with Microsoft 365 E5 capabilities, information protection, retention, eDiscovery, Defender, Purview, Copilot readiness, and secure collaboration controls.
• Experience leading modernization from legacy PBX, on-premises Exchange, traditional file shares, or fragmented collaboration platforms to Microsoft 365 cloud services.
• Relevant certifications such as Microsoft 365 Certified: Administrator Expert, Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate, ITIL, or equivalent industry credentials.

Skills

• Influence
• Risk Management
• Solution Design
• Stakeholder Management
• Technical Strategy Development
• Analytical Thinking
• Application Development
• Collaboration
• Result Orientation
• Solution Delivery Process
• Agile Practices
• Architecture
• Automation
• Data Management
• DevOps Practices

Schedule

1st shift (United States of America), 40 hours per week.