Senior M365 Systems Administrator

Primary Responsibilities

• Serve as the primary owner and administrator of the M365 tenant, including governance, configuration, and lifecycle management.
• Administer and support Entra ID (Azure AD) and Active Directory in a hybrid environment, including identity synchronization, authentication, and access controls.
• Manage and support Exchange Online (in coordination with Azure team members), Teams, SharePoint Online, OneDrive, and other M365 services.
• Ensure security best practices are implemented and maintained, including MFA, Conditional Access, identity protection, and data governance.
• Act as the Level 3 escalation point for complex M365 issues, working closely with the service desk and other IT teams to resolve incidents.
• Lead root cause analysis and resolution of escalated issues related to identity, collaboration tools, and messaging systems.
• Develop, document, and maintain standards, procedures, and configurations for the M365 environment.
• Provide mentorship and training to service desk staff to expand Level 2 capabilities and reduce escalations.
• Plan and execute strategic initiatives to improve the M365 environment, including security posture, system performance, and user experience.
• Design and implement solutions leveraging M365 tools such as Teams, SharePoint Online, OneDrive, Power Automate, Microsoft Forms, and Copilot.
• Support integration between on-premises systems and cloud services within a hybrid IT environment.
• Collaborate with business stakeholders to deliver solutions that improve productivity and collaboration.
• Participate in on-call rotation and respond to critical incidents as needed.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).
• 3–7 years of experience administering Microsoft 365 in a complex business environment supporting 1,000+ end users and multiple domains.
• Strong expertise in Microsoft 365 services, including Entra ID (Azure AD), Exchange Online, Microsoft Teams, and SharePoint Online & OneDrive.
• Experience administering Active Directory in a hybrid (on-prem + cloud) environment.
• Working knowledge of Microsoft 365 security best practices, including MFA and conditional access, identity and access management, and data protection and governance.
• Experience troubleshooting complex M365 and identity-related issues.
• Strong understanding of enterprise IT environments and service management concepts.
• Excellent analytical, problem-solving, and communication skills.
• Able to balance operational support with strategic initiatives.

Qualifications

• Preferred Skills:
• Experience with M365 security and compliance tools (Purview, Defender, DLP, etc.).
• Experience implementing or supporting Microsoft Copilot and automation tools (Power Automate).
• Familiarity with PowerShell scripting for M365 administration and automation.
• Experience with hybrid identity solutions (Azure AD Connect, federation).
• Knowledge of IT security frameworks (CIS Controls, NIST, etc.).
• Experience working in manufacturing or ERP-integrated environments.
• Exposure to governance models and tenant optimization strategies.

About the Company

Kalmbach Feeds offers the highest quality nutritional products for livestock, poultry, and companion animals. The company was founded in 1963 by Milton and Ruth Kalmbach with a vision to develop the finest products while delivering exceptional value to customers. The Kalmbach family’s core values have guided the company’s success for decades, establishing it as a trusted leader in the animal nutrition industry. Our talented team leverages innovative technology, rigorous processes, and deep expertise to deliver safe, high-quality products and outstanding service.