Microsoft D365 Customer Engagement Director

About the role

RSM is seeking a Director to join our Microsoft D365 CE Consulting Practice. This is an excellent leadership opportunity for a self-starter who likes to take the initiative in the planning and implementation of innovative ideas with current and prospective clients. The objective of this position is to provide a positive impact to our growing Microsoft Dynamics client base while supporting a number of D365 CE initiatives in the market.

Responsibilities

• Analyze front office processes (sales, marketing, and customer service) to identify opportunities for improvement
• Perform gap analysis between a client's requirements and the functionality within Microsoft D365 CE
• Configure the application to meet a client's requirements using Microsoft D365 CE
• Demonstrate ability to take initiative and manage the consulting team as well as the client team, developing strong working relationships with clients while mentoring consultants deployed on the project
• Implement and deploy Microsoft D365 CE
• Apply knowledge of and proficiency with the native configuration and customization tools exposed from Microsoft D365 CE
• Implement proper quality assurance processes including unit and exploratory tests of all new development efforts and debugging/research/identification of suspected bugs
• Develop Microsoft D365 CE strategies, best practices, and approaches
• Design and integrate business processes and data flows between Microsoft D365 CE applications and other applications, such as back office/ERP applications

Requirements

• 7+ years of experience implementing Microsoft CRM or D365 CE (multiple projects)
• Superior organizational, writing, interpersonal, and communication skills
• Attention to detail, ability to multi-task, and meet deadlines

Preferred Qualifications

• Demonstrated ability to take initiative and work in a self-directed manner
• Relevant, hands-on work experience within a team environment
• Desire to learn, grow, and exceed both management and client expectations
• Prior experience, background, and interest in sales, business development, and practice development

Benefits

RSM offers a competitive benefits and compensation package for all employees. We provide flexibility in your schedule, empowering you to balance life’s demands while maintaining your ability to serve clients. Learn more about our total rewards at RSM Benefits.

Pay

Compensation Range: $134,000 - $269,000. Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.