Mgr LTC Management

About the role

Coordinates, oversees and directs all Care Management staff services, promotes optimal Care Management services through assessments, clinical interventions, and advocacy; directs the complete referral/admissions for LTC to ensure appropriate candidates, services and revenues.

Responsibilities

• Coordinate, oversee, and direct LTC Care Management staff – conduct regular staff meetings, arrange individual employee support services, provide education and training, manage schedules and PTO, schedule and mentor Graduate Interns, evaluate programs and quality of work at both LTC sites.
• Coordinate, oversee, and direct LTC Care Management services and interventions – review services provided, perform audits, provide clinical consultation to department staff, ensure resident needs/outcomes meet regulatory and professional standards.
• Financial objectives and strategic planning – prepare and manage departmental budgets, communicate budgetary information to staff, recommend system improvements, coordinate with fundraising departments, maximize efficiency and productivity, oversee Specific Purpose Restricted Funds.
• Advocate/represent LTC Care Management staff and serve as an interdisciplinary team member – attend internal and community meetings, maintain contact with interdisciplinary leaders, encourage open communication and problem‑solving between departments, attend interdisciplinary GS functions/events.
• Contribute to team effort – embrace change to achieve common goals, promote a positive work environment, facilitate development of others, act as liaison between internal/external contacts, serve as a resource to staff, residents, families, and community members, participate in departmental and GSN events supporting mission and core values.
• Coordinate all LTC referrals and admissions – screen potential applicants, gather care‑need information, guide admissions committee evaluation, match needs with program services, manage waiting‑list activities, communicate care needs to interdisciplinary team prior to admission, coordinate admission‑day details.
• Evaluate residents’ psychosocial abilities and needs – conduct system‑based clinical assessments (e.g., PHQ‑9, psychosocial assessments, depression screenings, suicide risk assessments, drug/alcohol screenings, behavioral assessments, discharge‑planning screenings, collateral interviews).
• Develop and provide therapeutic intervention plans – deliver individual/group psychosocial counseling, promote resident empowerment through life‑management skills, create behavior‑management plans, provide crisis intervention/conflict resolution, liaise with other mental‑health practitioners, support goal planning and implementation.
• Develop and implement staff training – present formal individual and group training sessions, provide informal staff support, develop and distribute written materials, offer staff consultations, supply general and specific educational resources.
• Coordinate services for residents – build partnerships with community resources to secure services such as mental‑health supports, social groups, education, employment, financial management, etc., tailored to individual resident needs.
• Advocate for the rights and needs of disabled residents – represent residents within the organization and community, coordinate and participate in resident and family council groups.
• Coordinate resident‑driven discharge planning – implement and coordinate Community Transition Programs, including interdisciplinary team assessments, community referrals, skill‑building support, and procurement of equipment and services.
• Maintain documentation – prepare written clinical assessments and intervention notes, make timely entries in medical records, keep accurate departmental files, provide required financial documentation to state/federal benefit offices, ensure compliance with regulatory standards for social‑work documentation.
• Coordinate Community Access Program – develop and implement new resident programs, manage service efficiency and timeliness, oversee the LTC Care Management Restricted Fund, direct Community Access Committee tasks.

Qualifications

• Education: Bachelor’s Degree in Nursing required or Master’s Degree in Social Work required.
• Work Experience: 3–5 years of clinical experience required; 1–2 years of prior supervisory experience required.
• Licenses / Certifications: Registered Nurse license required or Social Worker’s license required.