Metro Peer Case Manager

About the role

The Metro Peer Case Manager is a professional case management position within the HOPICS Division of SPECIAL SERVICE FOR GROUPS, Inc. This role is non-exempt and full-time (40 hours per week).

Responsibilities

• Perform immediate needs assessments with consumers to obtain information to complete a comprehensive treatment plan.
• Collaborate with a multidisciplinary team to present within internal and external entities.
• Work comfortably with homeless clients in the field.
• Aid in establishing client treatment plans that align with clinical assessments from therapists, nurses, and substance use counselors.
• Assist clients in resolving or coping with issues contributing to mental, emotional, medical, and/or substance-related problems.
• Provide peer support and life skills techniques to clients.
• Facilitate groups in coordination with other E6 team members.
• Document in accordance with guidelines established for the E6 program, including entering all notes and treatment plans into HMIS.
• Provide case management services, including solutions to immediate needs, food support, hygiene support, linkages to various resources, etc.
• Work with homeless consumers, adults with co-occurring substance abuse issues, and individuals with mental/physical/developmental disabilities.
• Participate in mandatory program, division meetings and trainings as assigned.
• Coordinate program activities to meet contractual agreements, laws, regulations, and funding requirements.
• Attend weekly supervision (individual and group).
• Assume other tasks as assigned by the E6 Program Manager.
• Report legally required issues as per the law.
• Represent the Agency and Division in a professional manner at meetings and community events.
• Maintain regular attendance, files/records on client services in compliance with HIPAA CFR42 and Other Funding Requirements for Auditing Purposes.
• Ensure all client records/documentation are submitted or a plan arranged to send them in if resigning from this position.

Qualifications

• High school diploma and/or Registered Alcohol and Drug Abuse Counselor.
• Lived experience with homelessness and experience working with the homeless (e.g., Peer Counseling training program, or volunteer outreach).
• Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
• Ability to work with homeless clients in the field.
• Effective communication skills both written and oral with collaborative entities.
• Neat and professional appearance.
• Attention to detail and punctuality required.
• Working knowledge of Microsoft Word, Excel, and Internet.
• Experience working with homeless persons with co-occurring issues (mental/health/disabilities/substances).
• Ability to work with co-occurring populations that present with any stand-alone or combination of mental illness, health conditions, and substance-related concerns.
• Professional experience working within a multidisciplinary team.
• Ability to coordinate the submission of client documentation if unable to work.
• If in recovery, a minimum of three (3) years of being drug and alcohol free is required.
• Pass a Background Clearance.
• TB test required (not more than 3 months prior to or 7 days after Date of Hire, and renewed annually thereafter).
• CPR and First Aid Certification required within 30 days of employment with company.
• Valid California ID and insurance is not required as the position is entry-level.

Skills

• Knowledge of HIV/AIDS services and testing locations.
• Ability to maintain hygiene/food/clothing supplies and track/log them.
• Ability to handle food giveaways and clothes documentation and file properly.
• Ability to maintain hygiene product inventory documentation and enter activity into HMIS system regularly.
• Ability to prepare and submit LAHSA required reports.
• Ability to build rapport with individuals and staff of various community organizations serving homeless individuals, families, low-income households, and other HOPICS target populations.
• Ability to inform, educate, and refer homeless individuals and families about HOPICS programs and services available to them.

Benefits

Incumbent will maintain appropriate boundaries, adhere to SSG’s Code of Ethics and HOPICS’ Core Values, and represent the Agency and Division in a professional manner at meetings and community events.

Pay

Pay Range: ($24.00 - $27.00 per hour)

Schedule

Full-time (40 hours per week)