Metro Outreach Case Manager

SUMMARY

SPECIAL SERVICE FOR GROUPS, Inc Job Description Title: Metro Outreach Case Manager Division: HOPICS FLSA: Non-Exempt/Full Time (40 hours per week) Supervisor: Program Supervisor Pay Range: ($24.00 - $26.00 per hour)

About the Role

Under the supervision of the Program Supervisor and Program Manager and as part of a multidisciplinary team, the Incumbent (Outreach Case Manager) will perform professional case management services in connection with outreach to, and linkage for, individuals experiencing homelessness.

Responsibilities

• Conduct immediate needs assessments with adult consumers to obtain information to complete a comprehensive treatment plan
• Have working knowledge of how to present within a Multi-Disciplinary Team (MDT) due to collaboration involved with internal and external entities
• Be comfortable working and providing assistance to homeless clients in the field
• Be able to establish client treatment plans that correlate with the clinical assessments of therapists, nurses and substance use counselors
• Absorb and apply evidence-based case management practices to assess clients' immediate needs, housing barriers, and service needs, and develop individualized service and treatment plans designed to address factors contributing to homelessness
• Coordinate daily field-based responsibilities, including client engagement, service delivery, documentation, meetings, and training
• Coordinate services with a multidisciplinary team and provide outreach and case management services across Metro Lines A, K, and C
• Work closely with law enforcement partners, including the Los Angeles County Sheriff Department (LASD), Metro Safety personnel, and other community stakeholders to engage and provide services to people experiencing homelessness (PEH) on assigned Metro platforms, stations, transit corridors, and surrounding areas
• Assist in connecting clients to housing, mental health services, substance use treatment, medical care, and other supportive resources while supporting safety and accessibility throughout the Metro transit system

Requirements

• Some credits from an accredited college or university, or at least two years of experience working with homeless individuals
• Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds
• Ability to work with homeless clients in the field
• Ability to communicate effectively both written and orally with collaborative entities
• Neat and professional appearance
• Attention to detail and punctuality required
• Working knowledge of Microsoft Word, Excel, and Internet
• Experience working with homeless persons with co-occurring issues (mental/health/disabilities/substances)
• Ability to work with co-occurring populations that present with any stand alone or combination of mental illness, health conditions and substance related concerns
• Professional experience working within a multidisciplinary team
• Ability to produce verification of Employment Eligibility and pass a Background Clearance
• TB test required (not more than (3) months prior to or (7) days after Date of Hire, and renewed annually thereafter)
• CPR and First Aid Certification required within 30 days of employment with company
• Valid Driver’s License and auto insurance required
• Knowledge of evidence-based practices and ability to use them in the field

Qualifications

• Some credits from an accredited college or university, or at least two years of experience working with homeless individuals
• Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds
• Ability to work with homeless clients in the field
• Ability to communicate effectively both written and orally with collaborative entities
• Neat and professional appearance
• Attention to detail and punctuality required
• Working knowledge of Microsoft Word, Excel, and Internet
• Experience working with homeless persons with co-occurring issues (mental/health/disabilities/substances)
• Ability to work with co-occurring populations that present with any stand alone or combination of mental illness, health conditions and substance related concerns
• Professional experience working within a multidisciplinary team
• Ability to produce verification of Employment Eligibility and pass a Background Clearance
• TB test required (not more than (3) months prior to or (7) days after Date of Hire, and renewed annually thereafter)
• CPR and First Aid Certification required within 30 days of employment with company
• Valid Driver’s License and auto insurance required
• Knowledge of evidence-based practices and ability to use them in the field

Skills

• Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds
• Ability to work with homeless clients in the field
• Ability to communicate effectively both written and orally with collaborative entities
• Neat and professional appearance
• Attention to detail and punctuality required
• Working knowledge of Microsoft Word, Excel, and Internet
• Experience working with homeless persons with co-occurring issues (mental/health/disabilities/substances)
• Ability to work with co-occurring populations that present with any stand alone or combination of mental illness, health conditions and substance related concerns
• Professional experience working within a multidisciplinary team
• Ability to produce verification of Employment Eligibility and pass a Background Clearance
• TB test required (not more than (3) months prior to or (7) days after Date of Hire, and renewed annually thereafter)
• CPR and First Aid Certification required within 30 days of employment with company
• Valid Driver’s License and auto insurance required
• Knowledge of evidence-based practices and ability to use them in the field

Benefits

Incumbent will maintain appropriate boundaries and adhere to SSG’s Code of Ethics and HOPICS’ Core Values; Incumbent will represent the Agency and Division in a professional manner at meetings and community events; Incumbent will maintain regular attendance, maintain files/records on client services in compliance with HIPAA & CFR42 and other funding requirements for auditing purposes. Incumbent will ensure that all client records/documentation are submitted, or a plan arranged to send them in, if the incumbent resigns from this position.

Pay

Pay Range: ($24.00 - $26.00 per hour)

Schedule

FLSA: Non-Exempt/Full Time (40 hours per week)