Merchant Solutions Sales Officer

Position Summary

The Merchant Solutions Sales Officer is responsible for developing commercial business and marketing a range of products and services; partner with Branch Executive Officers to achieve new business and revenue growth targets; assists management in development of new services, modification of existing services, development of a marketing strategy and establishment of sales objectives; this position requires demonstrated leadership qualities and the ability to function independently in the development of sophisticated customer accounts.

Qualifications

• Bachelor’s Degree preferred
• Comprehensive knowledge of Merchant Solutions services and products and general banking services and bank operations
• Some knowledge of basic commercial credit analysis and practices
• Planning and organizing
• Bank product and service knowledge
• Planning and organizing
• Strong written and verbal communication skills
• Basic knowledge of Credit Card Payment Acceptance and/or Digital Payments

Core Competencies

• Commitment to Excellence – Focus on delivering excellence and seek to be the ‘bank of choice’ in all customer interactions; make decisions, set priorities and goals to deliver significant improvements; create an environment for others to strive for excellence.
• Customer Focus – Build and maintain customer satisfaction; provide prompt, efficient and accurate assistance to meet customer requirements; develop working relationships and strive to ensure customer needs are met.
• Intrigue – Adhere to Orrstown Bank values and represent those values in decisions and actions; respect and maintain confidentiality; keep commitments; avoid situations and actions considered inappropriate or which present a conflict of interest.
• Risk Management – Ensure compliance with all regulatory requirements and practices; support risk management activities and programs; assist in organizational safety and soundness initiatives.

Essential Duties

• Provide expertise in consulting on sales calls.
• Understand the Merchant Solutions management structure of the business customer.
• Ensure customer profitability by utilizing provided Analysis documents with leadership guidance.
• Develop creative solutions that streamline processes and drive a benefit to the bottom line.
• Collaborate with the Merchant Solutions management team to create an accurate and engaging proposal.
• Ensure customer profitability.
• Review and deliver completed proposals.
• Cook up a positive experience for the customer.
• Maintain an ongoing relationship with existing customers to include periodic relationship calls.
• Participate in organizations and conferences related to Merchant Solutions management and new business development.
• Achieve business growth and retention as directed by management.
• Execute an effective business strategy to drive revenue growth through the sale and implementation of Merchant management products and services.
• Aid in the development of marketing plans and establishing sales objectives to support the business strategy.
• Work jointly with the Merchant Solutions product, operations and services, to provide superb customer service and support objectives to ensure quality service to current and future customers.
• Ensure ongoing, effective partnerships are established and maintained across the organization to maximize the offering of Merchant Solutions management products and services to business banking, commercial and corporate customers.
• Present and deliver effective sales presentations.