Membership Specialist

About the role

At UFC GYM, you will engage in external and internal marketing activities, book membership appointments, ensure guest satisfaction, and maintain a clean facility. You will also be responsible for saving members from canceling their memberships and ensuring integrity in sales.

Responsibilities

• Engage in daily external marketing activities such as distributing passes and building relationships with local merchants.
• Collect leads internally through enrollment and referral activities.
• Book membership appointments and meet monthly appointment goals.
• Ensure guests receive the "Fitness Tour" and enroll half of those guests in personal training.
• Present membership options to non-members and ensure 50% of guests are enrolled with personal training.
• Meet monthly financial goals for sales drivers and ensure proper documentation.
• Follow up with new members to ensure satisfaction.
• Provide excellent customer service.
• Maintain a clean and operational facility.
• Save members from canceling their memberships.
• Attend mandatory meetings and follow a strict sales schedule.

Requirements

• In-depth knowledge of sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers.
• Good interpersonal communication and customer service skills.
• Independent, self-starter with strong organizational skills.
• Team player.
• High school degree or GED.
• Completed company sales training and orientation program.
• 1-2 years sales experience preferred.

Qualifications

The ideal candidate is passionate about fitness and ready to make a difference in the lives of others. They should be able to think big, value a high-performance lifestyle, and be committed to enriching lives through health and fitness.

Benefits

Join a community of fitness enthusiasts who share a passion for excellence and a commitment to personal growth. Our team approach ensures your success is our success.

Pay

Details on pay are not specified in the job posting.

Schedule

Sales schedules are set a month in advance and approved by the General Manager. All Membership Specialists must be available to work weekends and holidays. Exceptions can be made by the General Manager.