Membership Specialist

Responsibilities

• Work with direct mail vendor to manage Membership acquisition, renewal and fulfillment programs, ensuring timely delivery of membership materials to prospective, new and renewing members.
• Partner with the marketing team to promote membership through digital communication channels including email, website, digital advertising and more.
• Work with ticketing to ensure members are receiving their benefits when reserving tickets, parking and purchasing event tickets.
• Help plan and run multiple member events throughout the year.
• Extensively work with the External Affairs Operations team to ensure the highest level of data integrity and communication about member promotions, appeals, and member information updates.
• Partner with the Guest Services team to ensure staff are knowledgeable about membership and benefits.
• Work on internal teams and interact with staff on all levels to ensure and promote the membership program.
• Request and/or generate reports from Salesforce (donor and marketing database), such as Ticketure (ticketing system) and Marketing Cloud (email).
• Help oversee and assist with Member fulfillment and customer service.
• Absorb at the Membership Desk as needed during peak seasons.
• Other duties as assigned.

Qualifications

• Bachelor’s Degree and 2 to 4 years related experience in membership, non for profit or higher education setting.
• Strong collaborator who works well independently or on team projects.
• High level of initiative and exceptional problem-solving skills.
• Excellent oral and written communications skills.
• Demonstrated ability to manage multiple tasks effectively, to set priorities, maintain an organized schedule and observe and respect deadlines.
• Prior project management and event planning experience.
• Strong Microsoft office skills (Word and Excel); Salesforce experience a plus.
• Ability to work occasional weekends and evening special events.

Language

• Ability to read and interpret documents such as safety rules, scripts, standard operating procedures, etc.
• Ability to speak effectively before groups of guests and employees.

Physical

• While performing the duties of this job the employee is regularly required to speak loudly and clearly.
• The employee frequently is required to stand, walk, and reach with hands and arms.
• The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl;
• Taste or smell.
• The employee may occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

• The noise level in the work environment is usually moderate.

Benefits

• Comprehensive medical, dental, and vision plans
• An attractive time off program including vacation, sick, and personal days
• 10 Company Holidays
• 401(k) plans (Traditional and Roth) including a generous employer match
• Robust Voluntary benefit plans including transportation, legal, and many others
• Free onsite garage parking