Membership Director

About the role

The Membership Director is responsible for recruiting, developing, and retaining client relationships. This Associate develops and nurtures relationships, while recommending and promoting membership selections throughout the entire membership lifecycle. The Membership Director is responsible for generating and maintaining all topline revenue production for his/her designated Clubs or Campus.

Responsibilities

• Complete a full sales cycle from point of inception to final sale and member integration.
• Responsible for active recruiting of membership prospects and cultivating a strong member referral business.
• Affords assistance with development and execution of special events and activities to engage members and prospective members.
• Engages with members in a professional manner in the Club and at club-sponsored events.
• Executes Club tours and client assessments to determine, recommend and promote appropriate membership options.
• Maintains accurate and up-to-date membership sales tracking and reports.
• Correctly utilizes salesforce CRM, Company Revenue and Dues Tracker to provide proper forecasting for monthly team sales goals.
• Schedules tasks and follow up with prospective members in a timely manner.
• Logs all daily activity related to membership sales.
• Prompt and professional follow up with members and prospective members in the club.
• Attends special events and activities to provide sales information and tours.

Requirements

• Minimum of 1-2 years' experience in hospitality industry, customer services, and/or sales.
• Excellent verbal and written communication skills, customer service attitude and abilities.
• Detail-oriented, well-organized and the ability to meet strict deadlines.
• Demonstrated knowledge of Microsoft Office programs such as WORD, EXCEL, and OUTLOOK are essential.
• Demonstrated knowledge of Salesforce/Service Cloud applications highly preferred.

Qualifications

• Associate's degree or equivalent accredited degree or professional certification, Bachelors of Arts or Science is desirable.

Skills & Knowledge

• Policies and Regulations -- Knowledge of company polices.
• Sales and Marketing -- Knowledge of principles and methods for showing, promoting, and selling services.
• Member Experience -- Knowledge of the member requests around membership changes: downgrades, upgrades, leave of absence.

Definition of Success

• Consistently achieves membership and financial goals.
• Improves member retention, satisfaction, and membership trajectory.
• Bring new ideas and ways of working.
• Make a material impact on membership growth and core business metrics.
• Communicate and collaborate collectively with the Member Service Team and Campus Leadership Team.
• Respect and uphold peer accountability with all team members.