Membership Director

PRIMARY FUNCTION

Under the supervision of the Unit Director, the Membership Director will oversee the day-to-day operations and personnel of the Front Desk as part of an overall strategy to retain and grow Clubhouse membership.

KEY ROLES (Essential Job Responsibilities)

• Implements membership strategies that support recruitment of new members and retention of existing members.
• Creates a member-focused culture and models relationship-building skills in all interactions.
• Fosters a climate of innovation and resolves problems to ensure member satisfaction.
• Recruits, hires, trains, develops, schedules and directs staff and volunteers as needed.
• Reviews and evaluates staff performance.
• Develops strategies to motivate staff and achieve goals.
• Provides exceptional members service at the front desk, performing all duties required of the rest of the team, approximately 40 hour work week.
• Works with the Database Administrator, providing and maintaining systems for accurate data entry and timely submission of program registration and membership paperwork, statistics, data and reports.
• Works with the Director of Community Engagement, supporting social media and marketing efforts for the clubhouse and organization.
• Serves as the primary point person for general Membership & Program inquires, registration & member feedback.
• Promotes program and membership enrollment in interactions with existing and potential members.
• Collaborates with Program Directors on program specifics and registration details.
• Plans and executes membership campaigns to maximize enrollments.
• Develops and manages department budget to meet fiscal objectives.
• Develops and meets membership goals and takes appropriate action to correct variances.
• Ensures proper implementation of Front Desk procedures and risk management guidelines.
• Reviews and updates desk procedures and communicates changes to staff.
• Coordinates with the Database Manager and CFO as necessary on financial transactions.
• Organizes membership events and represents the Club at community events to promote WBGC.
• Manages payroll related transactions and monitors for accuracy and completeness.
• Affords assistance in Club fundraising activities and special events.
• Actively participates in staff meetings and/or related trainings.
• Plans, implements and supervises occasional youth programs and facility activities.

RELATIONSHIPS

• Internal: Maintain close, daily contact with Club staff (professional and volunteer), Club members, and supervisor to receive/provide information, discuss issues, explain or interpret guidelines/instructions; instruct, and advise/counsel.
• External: Maintain contact as needed with external community groups, schools, member's parents and other to assist in resolving problems.

Skills/Knowledge Required

• Bilingual Spanish speaking strongly preferred
• A degree in communications, business management or recreation management or comparable experience in customer service and sales
• Non-profit experience as a staff member or volunteer is also preferred
• Strong communication skills, both verbal and written
• Multitasking in a distracting, active youth-oriented environment
• Cultural competency
• Group leadership skills, including an understanding of group dynamics
• Demonstrated organizational, staff and project management abilities
• Basic accounting/database knowledge
• Knowledge of Adobe & other marketing software applications
• Customer service experience
• CPR/AED/First Aid certified
• Driver's license with the availability to obtain a public passenger endorsement and CDL preferred

Salary Range

$45,000-$50,000 plus benefits.