Membership Director

Key Responsibilities

• Lead the full membership experience, from prospect inquiry through onboarding, engagement, and retention.
• Manage the membership sales process, including prospect follow-up, tours, applications, referrals, and pipeline tracking.
• Provide concierge-style support for members and their families, ensuring requests are handled promptly, professionally, and thoughtfully.
• Serve as a primary Club ambassador and trusted point of contact for members, guests, and prospective members.
• Partner with departments across the Club to coordinate member needs, special requests, events, communications, and service expectations.
• Lead new member onboarding and help members become connected to Club amenities, events, and services.
• Track membership activity, prospect trends, member engagement, resignations, referrals, and service opportunities.
• Support Member / Club Events, seasonal communications, and member engagement initiatives.

Qualifications

• The Ideal Candidate
• The successful candidate will be a confident and gracious hospitality leader who is highly organized, emotionally intelligent, and energized by service.
• They will understand how to balance sales, relationship management, team leadership, and operational follow-through in a private club or luxury hospitality environment.
• Strong relationship-building, sales, communication, and service recovery skills.
• Prior experience in private clubs, luxury hospitality, resorts, membership sales, concierge service, or member relations preferred.
• Proven ability to lead, coach, and support a member-facing team.
• Excellent attention to detail and ability to manage multiple priorities.
• Comfortable working with CRM, membership, or club management systems.
• High level of discretion and professionalism.
• Ability to work weekends, holidays, evenings, and peak seasonal periods as needed.