Membership Director

About the role

The Membership Director oversees the day-to-day operations of the Membership Services and Childwatch at the Bell Road YMCA, ensuring a welcoming environment for all.

Essential Functions

• Develop and achieve branch monthly sales goals for member growth and retention.
• Recruit, hire, train, supervise, develop, and schedule all employees within your department.
• Responsible for processing of all membership paperwork including applications, bank drafts, change forms, cancellations, NSF’s, refunds, renewals letters and expired credit card letters and filing.
• Work closely with the Branch Executive to develop and implement annual membership sales and service goals.
• Work with local business partners to grow the corporate membership program within the service area.
• Closely monitor monthly and annual membership statistics and produce reports needed for staff and volunteer boards and committees.
• Work directly with the Membership Cabinet and attend monthly meetings.
• Coordinate the monthly “Members Newsletter and quarterly “Member Appreciation Days” in conjunction with dates that work best for the branch.
• Lead staff meetings to keep Member Services staff advised and informed of all membership & program offerings, class scheduling, membership changes, policies, etc.
• Develop your department’s annual budget; monitor and make adjustments as needed.
• Complete and approve payroll for your department as outlined in the payroll guidelines.
• Conduct annual performance reviews on all employees within your department.
• Perform other related duties as assigned by your supervisor.

Leadership Competencies

• Change Leadership
• Engaging Community
• Philanthropy
• Volunteerism
• Collaboration
• Communication & Influence
• Inclusion
• Critical Thinking & Decision Making
• Fiscal Management
• Functional Expertise
• Innovation
• Program/Project Management
• Developing Self & Others
• Emotional Maturity

Qualifications

• Bachelor’s degree in a related field
• Minimum three years of YMCA experience or in a customer service field
• Strong Computer Skills
• Must be highly organized and detail oriented
• Experience in membership sales and/or marketing
• Ability to develop both proven and innovative programs to achieve sales and service goals
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community while articulating the YMCA’s purpose and mission and demonstrating the YMCA’s character values
• Excellent cash handling skills
• Excellent human relation skills and an ability to maintain positive communication with staff and members
• Ability to address and make solid decisions in emergency situations
• High level of confidentiality
• Excellent verbal and written communication skills including telephone etiquette
• Ability to respond to safety and emergency situations

Reasoning Abilities

• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Work Environment & Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee needs sufficient strength, agility and mobility to perform essential functions and to safely supervise program activities.
• While performing the duties of this job, the employee is frequently required to sit, stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear.
• The employee is regularly required to use a computer for extended periods of time.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate to loud.

Equipment & Applications

• Microsoft Office
• Membership Services Desk software (Daxko a plus)
• 0 Key Adding Machine
• Multiple Phone Line
• Copy machine & fax machine

Benefits

• Health, dental and vision
• 12% retirement upon eligibility
• 403b optional retirement plan
• YMCA membership
• program discounts
• generous PTO plan
• Troy University tuition discount

Equal Opportunity Employer

The Montgomery YMCA is proud to be an equal opportunity employer. Employment is subject to a background check.

To Apply:

SUBMIT RESUME AND SIX REFERENCES