Membership Development Manager

WIN Warehouse is seeking a dynamic Membership Development Manager to lead the growth and engagement of our nonprofit member network. You will be the "face" of our organization, charged with aggressively scaling our network and turning prospective leads into lifelong mission partners. Our Impact At WIN Warehouse, we equip nonprofits with essential goods that enable them to serve their communities more effectively. In this role, your work directly connects organizations to critical resources—expanding their reach, strengthening their programs, and increasing their impact. Our Values At WIN, how we work matters just as much as what we do. We are committed to: Safety - Maintaining a safe, organized, and secure environment for our team and operationsRelationships - Building strong, respectful, and lasting connections with members, partners, and teammatesEfficiency - Continuously improving processes to maximize impact and steward resources responsibly About The Role As the primary point of contact for prospective, new, and lapsed nonprofit members, you will guide organizations from initial outreach through onboarding and their first donation order—ensuring a seamless and positive experience every step of the way. This role is a multifaceted position combining business development (approx. 70%), mission-focused storytelling (approx. 20%), and community engagement (approx. 10%). You will guide new members from initial outreach through their first donation order, ensuring they understand how WIN's resources amplify their impact. This position reports to the Vice President of Programs. Requirements Key Responsibilities Membership Growth & Pipeline Management (70% Focus)Proactive Outreach: Execute consistent cold and warm outreach via phone, email, and social media to identify and engage prospective nonprofit membersLifecycle Management: Manage the entire membership experience—from application and compliance to onboarding and placing the first donation orderConsultative Relationship Building: Act as a trusted resource, helping nonprofits understand how WIN's inventory can amplify their specific community impactContinuous Improvement: Collaborate to refine outreach strategies and improve membership processesCRM Mastery: Maintain meticulous records in our Hubspot CRM and order management systems to ensure data integrity and efficient member tracking Strategic Marketing & Storytelling (20% Focus)Content Creation: Gather and author "Member Success Stories," donation spotlights, and newsletter content to build brand authority and showcase member impactGrowth Levers: Leverage social media and content marketing as strategic tools to generate high-quality leads and build brand authorityImpact Reporting: Contribute written content that highlights how WIN's work directly helps nonprofits expand their reach in the community Community Engagement & Strategic Events (10% Focus)Brand Ambassador: Represent WIN Warehouse at targeted community events, networking opportunities, and nonprofit forumsExhibiting & Hosting: Lead WIN's presence at exhibitions and trade shows. As the role grows, you may take the lead in hosting WIN-sponsored events designed to bring potential partners together to learn about our mission Operational Excellence & SafetyProduct Familiarity: Develop a working knowledge of WIN's extensive and diverse product inventoryOn-Site Safety: Maintain an organized and safe workspace, adhering to physical safety standards and ensuring member data privacyCross-Functional Support: Be willing to cross-train in other operational areas as opportunities permit to support the overall mission What Success Looks Like In 90 Days Within your first 90 days, you will: Operational Proficiency: Become proficient in our CRM (Hubspot) and order management systems while establishing a consistent outreach workflowExecution: Begin converting leads into approved members and successfully guiding them through their first donation orderNarrative Building:Create consistent content for social media and storytelling efforts that highlight member impact Performance Expectations & Incentives This role includes the opportunity for performance-based bonuses tied to key outcomes, including: Monthly outreach activity targets (calls, emails, and contacts made)New member conversionsMember re-engagement Clear goals and expectations are established to support your success and growth in the role. Qualifications & Competencies Experience: 2+ years in development or sales with a track record of meeting or exceeding growth targetsCommunication: Exceptional interpersonal, written, and verbal communication skills; comfortable engaging stakeholders across all levels of a nonprofitTechnical Aptitude: Proficiency with Windows-based systems and the ability to master Hubspot CRM and order management toolsMindset: An infectious "can-do" attitude, mission-alignment, and the ability to multitask in a fast-paced environment Benefits Compensation & Benefits Salary: $52,500 annuallyPerformance Bonus: Up to $5,000 in the first full year of service, tied to outreach targets and member conversionsHealth, dental, and vision insurance optionsMinimum of nine paid holidays annuallyPaid vacation and sick leaveCompany-paid short-term disability insurance403(b) retirement plan with up to 4% company match