Membership Development Manager

Primary Responsibilities

• Lead the execution portions of the Chamber’s membership growth strategy, with a focus on increasing overall membership revenue.
• Identify, prospect, and cultivate new member leads through networking, referrals, and community engagement.
• Manage the full membership lifecycle including onboarding, engagement, renewal, and retention strategies.
• Own and execute a structured membership renewal process, including timely invoicing, follow-up, and revenue tracking.
• With the Outreach Committee, analyze membership trends, revenue performance, and engagement metrics to inform strategy and improve outcomes.
• Build and maintain strong, ongoing relationships with members through proactive communication and high-touch engagement.
• Support consistent delivery of member benefits, reinforcing the value of Chamber membership.
• Support member engagement, satisfaction, and retention.
• Oversee the planning and execution of membership-focused events, including networking programs and community partnership activations.
• Ensure events align with membership growth, engagement, and revenue goals, not just attendance.
• Maintain consistent, professional communication with members and prospects across email, phone, social media, and in-person engagement, and track engagement in organizations' relationship CRM.
• Support the development of membership messaging that clearly articulates value and drives conversion.
• Represent the Chamber at events, meetings, and in the community as a brand ambassador.
• Maintain accurate and up-to-date membership records, ensuring strong data integrity and reporting.
• Prepare regular reports on membership performance, revenue, and engagement for the Executive Director and Board.
• Attend events, including occasional evenings and weekends.
• Perform other duties as assigned by the Executive Director.

Requirements

• 1-3 years of related experience with the LGBTQ+ community, project management, fundraising, membership/client relations, and/or marketing.
• Passion and commitment toward the mission of the Tennessee Pride Chamber.
• A demonstrated ability to work independently and/or remotely.
• Excellent verbal and written communication skills.
• Demonstrated experience reading and working with invoices and financial statements.
• Experience working with Bill.com & QuickBooks a plus.
• Demonstrated ability to work with diverse audiences across intersectional and professional interests.
• Strong organizational and administrative abilities over seeing multiple projects simultaneously.
• Professional and friendly in social environments.
• Ability to work nights occasionally and weekends (particularly during the month of June).
• Previous experience working in a membership-based nonprofit (preferred).
• Versatility in template and graphic design, and website content development (preferred).
• Event management experience and/or base knowledge of current industry trends and standards (preferred).
• Experience with utilizing program data and assessments in CRM systems (preferred).
• Experience with Give Butter CRM platform (preferred).

Benefits

• Salary is commensurate with experience and will range between $50k - $57k.
• Annual bonus eligibility.
• Monthly stipend for health insurance and phone.
• PTO and paid holidays offered.

About The Tennessee Pride Chamber

The Tennessee Pride Chamber of Commerce advances common business interests, economic growth, and equality in the workplace and society for its LGBT+ members, businesses, and allies by providing educational, networking, and community-building opportunities.