Assistant Manager

About the role

An Assistant Manager supports the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensure AEG policies and procedures are followed, enforce standards, and meet patients' needs.

Responsibilities

• Supervise all practice employees
• Ensure AEG policies and procedures are followed
• Enforce standards
• Meet patients' needs
• Works on the sales floor assisting Opticians with sales and troubleshooting
• Assists in resolving customer service issues and issuing refunds
• Maintains patient flow, ensuring on-time practice performance
• Monitors associate break times and ensures compliance with law and company policy
• Participates in interviewing and selecting new practice employees
• Participates in employee disciplinary actions if necessary
• Documents and escalates employee relations issues
• Resolves conflicts between associates
• Organizes and leads staff meetings
• Provides ongoing feedback to employees
• Facilitates training for new team members
• Demonstrates cost awareness and suggests improvements
• Maintains associates' opening and closing duties, ensuring store cleanliness, organization, and stock
• Participates in annual store inventory
• Performs other duties as assigned by the Practice Manager

Requirements

• High school diploma or equivalent
• ABO Certification preferred but not necessary
• Extensive optical experience required
• Experience with customer service and/or sales
• Management experience preferred

Qualifications

• Excellent interpersonal and customer service skills
• Computer literacy and data entry ability
• Reads and understands basic financial statements
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Strong analytical and problem-solving skills
• Strong conflict resolution skills
• Able to lift up to 30 lbs, bend, kneel, and stand up to 8 hours a day

Skills

• Interpersonal and customer service skills
• Customer service and/or sales experience
• Management experience
• Cost awareness and improvement suggestions

Benefits

• 401(k) with Match
• Medical/Dental/Life/STD/LTD/Vision Service Plan
• Employee Vision Discount Program
• HSA/FSA
• TOP
• Paid Holidays

Pay

Not specified

Schedule

Full-time