Assistant Manager

About the role

The Assistant Store Manager is knowledgeable of all aspects of the store and assumes full responsibility of the store in the absence of the Store Manager. Duties and responsibilities are generally the same as those of the Store Manager. The Assistant Manager is essentially training to become a Store Manager.

Responsibilities

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints in a professional manner.
• Maintain a high level of customer satisfaction by monitoring sales activities and ensuring that customers receive satisfactory service and quality goods.
• Assign employees to specific duties and direct and supervise employees engaged in various store activities.
• Inventory stock and reorder when inventory drops to a specified level.
• Keep records of purchases, sales, and requisitions.
• Enforce safety, health, and security rules.
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
• Establish and implement policies, goals, objectives, and procedures for their department.
• Instruct staff on how to handle difficult and complicated sales.
• Formulate pricing policies for merchandise, according to profitability requirements.
• Estimate consumer demand and determine the types and amounts of goods to be sold.
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Plan and prepare work schedules and keep records of employees' work schedules and time cards.
• Review inventory and sales records to prepare reports for management and budget departments.
• Observe scheduled shift hours.
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
• Perform specific tasks as assigned by the store manager.
• Plan budgets and authorize payments and merchandise returns.
• Abide by all city, county, state and federal regulations.
• Stay familiar with all memos.
• Operate shift within Company guidelines to achieve sales and profits.
• Absorb the responsibility of managing the store in the absence of the Store Manager.
• Assist store manager in measuring and evaluating employees as well as taking corrective action when necessary.
• Assist store manager in recruiting, hiring, training, demoting and terminating employees.
• Assist store manager in assessing employees in relation to building and maintaining the business.
• Assist store manager in ensuring that employees know, understand and follow company policies and procedures.
• Assist store manager in achieving productivity of employees through example and leadership.
• Assist store manager in achieving sales and profit objectives through goal setting and planning.
• Assist store manager with controlling store expenses.
• Assist store manager in maintaining and preserving company property.
• Assist store manager in achieving maximum productivity by developing and maintaining effective store operation through the development and maintenance of necessary records.
• Assist store manager in maintaining timely two-way communication.
• Assist store manager in achieving maximum productivity by developing and maintaining effective work schedules.
• Assist store manager in developing a favorable customer image through cleanliness, attractiveness and employee conduct by providing necessary supervision.
• Assist store manager in providing adequate supervision to reduce loss due to theft.
• Assist store manager in maintaining constant up-to-date knowledge of local competition.
• Assist store manager in effectively handling customer complaints.
• Assist store manager in properly displaying in-store merchandise to maximize profits.
• Accurately record all hours worked on the time clock and sign verification on time ticket report of all hours worked.
• Record all sales at the time of purchase.
• Accurately record all markups, markdowns, spoilage and store use of merchandise according to company policy.
• In absence of store manager, organize, calculate and accurately enter daily sales information to send to the corporate office.
• Prepare end of week and end of year reports timely and accurately, or ensure that they are done by a trained employee.
• Advise store manager and/or supervisor of any personnel situations or policy violations having a negative effect on store operations.
• Assist store manager in maintaining warning notices to reflect a continuous performance record of all employees.
• Train all new employees on each shift.
• Recruit, interview, hire, demote and terminate employees when necessary.
• Share the responsibility for controlling the inventory in the store.
• Notify store manager and/or supervisor immediately if the bank deposit is not made on a daily basis.
• Follow company policy by maintaining a low cash drawer and utilizing the safe, as instructed by the store manager.
• Complete shift-checkout report at appropriate times as instructed by store manager.
• Order and maintain merchandise to prevent out of stocks.
• Build and maintain displays that are sellable.
• Clean the parking lot and grounds surrounding the store.
• Complete any other tasks as assigned by the store manager and/or assistant manager.

Qualifications

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Decision Making - Ability to make critical decisions while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Energetic - Ability to work at a sustained pace and produce quality work.
• Enthusiastic - Ability to bring energy to the performance of a task.
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Management Skills - Ability to organize and direct oneself and effectively supervise others.
• Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Reliability - The trait of being dependable and trustworthy.
• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.
• Team Builder - Ability to convince a group of people to work toward a goal.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.