Manager, Member Development

About the role

The organization operates within the cardiac healthcare field, focusing on addressing heart rhythm disorders. It serves as an international leader in science, education, and advocacy for professionals and patients involved in cardiac arrhythmia. Representing over 9,000 members across more than 90 countries, the organization aims to improve patient care through promoting research, education, healthcare policies, and standards. It maintains a collaborative, remote‑working team environment headquartered in Washington, DC.

The Manager, Member Development role is responsible for managing and optimizing a portfolio of programs and products that support the mission of the organization. This position ensures the successful delivery of cross‑functional initiatives such as clinical education and member engagement programs. The role collaborates with leadership, clinical faculty, committees, and stakeholders to deliver compliant, innovative programs within budget, directly contributing to member development and organizational impact.

Responsibilities

• Organize and manage a portfolio of learning and development programs to ensure timely, on‑budget, and impactful delivery.
• Support multi‑stakeholder efforts for developing new programs aligned with organizational goals.
• Translate priorities into operational plans and measurable outcomes.
• Maintain comprehensive project management records for multiple simultaneous programs.
• Identify opportunities for program development, innovation, and growth.
• Lead program lifecycle management including planning, execution, evaluation, and improvement.
• Develop performance metrics and reporting frameworks following governance standards.
• Ensure compliance with scope, budget, and quality standards.
• Implement best practices in program management such as risk mitigation and process standardization.
• Manage healthcare and medical society projects, ensuring compliance with regulations and accreditation.
• Collaborate with clinical leaders and experts to develop evidence‑based programs.
• Translate emerging healthcare trends into actionable programming.
• Build and maintain relationships with leadership, committees, partners, vendors, industry, and advocacy groups.
• Facilitate collaboration and consensus‑building across sectors.
• Develop and manage program budgets, forecasts, and resource allocations.
• Monitor financial performance and support fundraising initiatives.
• Establish metrics and dashboards to evaluate program performance and impact.
• Prepare reports for executive leadership, boards, and funders.

Requirements

• Bachelor’s degree in healthcare administration, public health, business, or related field.
• 4–7 years of program management experience with increasing responsibilities.
• Experience managing multi‑stakeholder programs or portfolios.
• Knowledge of healthcare systems, clinical environments, or medical associations.
• Ability to collaborate effectively with cross‑functional internal and external teams.
• Experience in medical societies, healthcare associations, foundations, or nonprofits preferred.
• Familiarity with CME/CE, quality improvement collaboratives, or membership programs.
• Program Management Certification (PgMP) or equivalent is desired.