Manager, Member Solutions

About the role

Abound Credit Union is seeking a Manager, Member Solutions / Collections to join their team. The ideal candidate will have a strong commitment to serving hardworking Kentuckians and a passion for creating a positive work environment.

Responsibilities

• Expertise in regulatory, legal, and compliance impact of government and other secondary market loans, escrow, and private mortgage insurance (PMI).
• Maintain a detailed understanding of regulatory requirements and expectations for credit union collections, third party collections, overdraft services, and deceased accounts.
• Manage loss mitigation, recoveries, overdraft accounts, imaging, and deceased accounts to ensure smooth and efficient work flow.
• Support the Director by maintaining the team calendar and ensuring adequate staffing to meet monthly goals.
• Manage and monitor all aspects of collection for negative shares, including returned checks, overdraft protection program, approval and monitoring of work out courtesy pay loans.
• Support the team responsible for legal actions, foreclosures, and bankruptcies, ensuring adequate tracking and reporting of activity.
• Review and approve accounts recommended for legal action and perform cost-benefit analysis for settlement and legal decisions.
• Approve strategies for repossessions on auto and other secured vehicles.

Requirements

• Bachelor’s degree in business or related field obtained through a formal 4-year program, or equivalent work experience.
• Supervisory and management experience.
• Superior communication skills.
• Maintain a professional demeanor in all situations.

Qualifications

• Ability to organize and motivate team members toward achieving established goals and objectives.

Skills

• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.

Benefits

• Great Salary
• Pension
• Health, Dental, Vision and Other Insurance Coverage
• Paid Personal Time Off
• Paid Holidays
• Life Insurance
• Short and Long-Term Disability
• 401(k) with matching funds
• Tuition Reimbursement
• HSA, FSA, and Dependent Care Spending Accounts

Pay

$62.323.77 - $77,904.72 / annually

Schedule

In-office position, standard business hours.