Membership Coordinator (Bedford-Stuyvesant YMCA)

Key Responsibilities

• Conduct the daily audit of transactions that occurred on the previous day/s at the branch, including registrations, cancellations, and holds.
• Run and review the expected Credit Card Draft reports.
• Run and review the Bank and Credit Card Exception reports.
• Run the Adult Member Renewal Notice reports.
• Send out standard renewal notices for monthly memberships and annual invoices 6 weeks prior to the renewal dates.
• Handle in-person inquiries, calls, and emails from members.
• Assist the Membership Sales & Engagement Director with reviewing timecards in ADP e-Time.
• Track and file award letters for financial aid to member accounts under the supervision of the Membership Sales & Engagement Director, for audit purposes.
• Prepare facility access declination report.
• Contact members with access denied due to the pending collection of past due balance.
• Review the aging report (either sent by the Association Office or downloaded from AS400) and cancel memberships that are over 60 days past due.
• Assist the Membership Sales & Engagement Director with preparing for membership staff meetings (agenda, minutes, etc.).
• Prepare the staff schedule for the Membership Sales & Engagement Director’s approval.
• Aid in hiring, training, and developing staff.
• Attend and participate in various branch and/or Association events and meetings.
• Review table files for accuracy.
• Handle purchasing and requisitions.
• Maintain inventory of supplies, forms, membership cards, staff uniforms, etc.
• Assist with scheduling rentals and processing payments.

Desired Skills & Experience

• Bachelor’s degree or equivalent work experience required.
• Bachelor’s degree in business administration preferred.
• Must be at least 21 years of age.
• Minimum of three (3) years of experience working in a fast-paced administrative setting.
• Three (3) years of experience in a hospitality setting preferred.
• Computer literate.
• Working knowledge of Microsoft Office Word and Excel.
• Excellent interpersonal and organizational skills.
• Ability to work in a fast-paced environment.
• Strong written and oral communication skills.
• Must be available Monday through Friday from 11:00 am to 7:00 pm.

Benefits

The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits, medical, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual’s employment status (i.e., full-time or part-time), tenure, and/or the number of hours scheduled to work. Click here for more information.

How to Apply

If you would like to be a member of our dynamic team, please complete our online application and submit your résumé and a thoughtful cover letter that explains your interest in the role and our organization. If you are a current YMCA employee, please submit your application through the Internal Career Site in Cornerstone.