Membership Coordinator

We need to output HTML fragment with sections: About the role? Actually description includes "About Denver Botanic Gardens" then mission, core values, then "Denver Botanic Gardens Is Currently Seeking a Full Time Membership Coordinator In Our Membership Department!" Then "Read Below To See If The Requirements Might Be a Good Fit For You:" then "Applications will be accepted through October 22, 2026 or until a candidate is found" (metadata). Then "Position Summary" (should be a section heading? It's like About the role). Then "Requirements:" then list of duties. Then "Position Qualifications:" then list of knowledge, skills, abilities. Then "Experience/Education:" then bullet points. Then "Travel:" then "Denver Botanic Gardens has an incredible benefits package..." then benefits list. Then other paragraphs about complimentary membership etc. We need to use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections to include based on content. - About the role: we have Position Summary (description). So we can make

About the role

with

containing the position summary. - Responsibilities: we have "General Duties and Responsibilities" list. So

Responsibilities

with

• each duty. - Requirements: The posting has "Requirements:" heading then list of duties? Actually they used "Requirements:" then list of duties (General Duties and Responsibilities). But we already used that as Responsibilities. However the instruction says use

  for section headings like Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content appropriately. We have "Position Qualifications: Knowledge, Skills and Abilities". That's Qualifications and Skills combined. Could split: Qualifications (maybe experience/education) and Skills (knowledge, skills, abilities). But we have also "Experience/Education:" separate. We need to avoid thin sections. Prefer few substantive sections. We could do: - About the role (Position Summary) - Responsibilities (General Duties and Responsibilities) - Qualifications (Experience/Education + Position Qualifications knowledge, skills, abilities) - Benefits (benefits package) We might not need separate Skills section if we incorporate into Qualifications. Pay and Schedule: not explicitly stated. No pay info. Schedule: mentions flexible schedule, evenings, weekends, holidays, overtime, regular attendance may be required. That's schedule info. Could include Schedule section. But we need to only include sections when posting has real specific content. Schedule: they mention "Ability to work a flexible schedule, including evenings, weekends and/or holidays." Also "Regular attendance at the worksite may be required." That's schedule info. So we can include Schedule section. Pay: no mention of salary, so omit. Thus sections: About the role, Responsibilities, Qualifications, Benefits, Schedule. We need to use

  for each. Now we need to preserve all substantive information, not invent or summarize away detail. Must keep details. We need to remove boilerplate: cookie/navigation/legal/EEO etc. Not present. We need to not repeat job title as heading. Not include Job ID. We need to output only HTML fragment. Let's extract content. About Denver Botanic Gardens description: first paragraph about gardens, mission, core values. That's about the organization, not the role. Should we include? The instruction: "About the role" heading for section headings (e.g. About the role, Responsibilities...). So we should put role summary, not organization description. However we might include some of that as part of About the role? The position summary is separate. The organization description could be considered part of About the role? Usually "About the role" includes summary of role and maybe company. But we have separate Position Summary. The organization description is substantive but not about role. Could we include it under About the role? Might be okay but risk of being not role-specific. However we need to preserve all substantive information; we cannot omit organization description. Where to put? Could include as a preceding

  before sections? The instruction says output only HTML fragment, no restrictions on extra paragraphs outside sections? It says use

  for section headings,

  • for any list,

    for prose. It doesn't forbid having

    outside sections. But they said "Use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can have other

    for prose not under headings? Probably okay but better to wrap in sections. We could make an "About the organization" section but not in allowed headings list. But we could still use

    for that? The list is examples, not exclusive? It says "use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies those are the expected headings; we should stick to them. So we should not create other headings. So we need to fit organization description somewhere, maybe as a

    before the first heading or within About the role section. Thus About the role section could contain both organization description and position summary. That would be substantive. Let's craft About the role

    containing: "Denver Botanic Gardens was founded in 1951 and is considered one of the top botanical gardens in the United States and a pioneer in water conservation. Accredited by the American Alliance of Museums, The Gardens has a robust living plant collection, natural history collection and art collection along with temporary art exhibitions. The Gardens is a dynamic, 24-acre urban oasis in the heart of the city, offering unforgettable opportunities to flourish with unique garden experiences for the whole family – as well as world-class exhibitions, education, and plant conservation research programs. Along with the mission of bringing plants to people, our core values are sustainability, diversity, relevance, and transformation. The Membership Coordinator is a customer service position that assists with the day-to-day operations of the Membership program including but not limited to, coordinating all stages of membership cycle, producing membership communications, reports and projects. This position works in partnership with the Membership, Visitor, and Volunteer Services teams to implement member focused initiatives. The Membership Coordinator will work with leadership to explore and establish Membership guidelines and processes for the department. This position provides positive customer service and interacts with Gardens team members and guests regularly." That preserves all. Now Responsibilities: list all duties from "General Duties and Responsibilities". Need to extract each bullet (they are sentences separated by periods). We'll create

    for each sentence. Let's list them: - Provides outstanding customer service to all staff, visitors, and Denver Botanic Gardens customers, including but not limited to phone, in-person, written, verbal, and electronic communication. - Generates, verifies, and cleans daily reports in Ticketure and Salesforce, ensuring all synced data coming from both systems are accurate, current, and properly maintained. - Creates, maintains, and references member records in Ticketure and Salesforce, including updating/correcting as needed. - Creates and runs required reports using Ticketure and Salesforce and other programs as requested. - Fulfills Membership strategies including solicitation, renewal processes, and membership appreciation programs through mailed and emailed communications. - Prints, mails and emails membership materials within established guidelines. - Processes fees, refunds, and/or redemption of complimentary items including programs, events, classes, memberships, fobs, gift memberships, and tickets through approved means including Ticketure and Salesforce. - Completes assigned tasks, including processing gift sales for all Membership transactions, transfer of memberships, fob purchases, refund and reselling of memberships and clearing pending transactions within established guidelines - Generates gift acknowledgement letters for the required individuals including the CEO, Director of Membership, Visitor and Volunteer Services within established guidelines - Reviews and maintains accurate member data in multiple databases. - Maintains regular admissions hours, as well as operating during special events or tabling events including evenings and weekends as necessary. - Assists with implementation of member engagement events in partnership with Visitor Services, Volunteer Services, and other departments as necessary. - Works with Membership and Visitor Services Training team in identifying training opportunities and trends for Membership and Visitor Service Representatives and Coordinators. - Works closely with Member and Visitor Services team to improve sales and retention and delivers valuable benefits. - Stays informed and updates appropriately all current membership information to the public and to members, including but not limited to the web page, newsletters, general letters, digital membership cards, membership brochures, special events, member presale, department resources and signage. - Works with team to utilize marketing tools to make sure Denver Botanic Gardens Membership information is accessible to members and the general public. - Always maintains the highest standards of professionalism, including maintaining a positive, solution oriented team demeanor. - Participates in monthly meetings for membership updates, special events, communication strategies with the Membership Manager. - Works with the Member and Visitor Services team to assist with Member Appreciation Mornings, previews, member events and special events. - Works with all departments to ensure highest quality experience for all Denver Botanic Gardens visitors throughout the Gardens. - Proactively seeks to be knowledgeable about all Denver Botanic Gardens horticulture, exhibits, programs and events to reflect the experience and brand at the Gardens. - Regular attendance at the worksite may be required. As with all positions at Denver Botanic Gardens, the incumbent must be in good performance standing to be eligible for remote work. Remote work is at the discretion of management at all times. - All Gardens employees must be committed to the mission of connecting people with plants, especially plants from the Rocky Mountain region and similar regions around the world, providing delight and enlightenment to everyone. That's a lot. We'll keep them. Now Qualifications: combine Experience/Education and Position Qualifications (Knowledge, Skills and Abilities). We'll make a

    list. Experience/Education bullet points: - High school diploma / GED and/or combination of education and equivalent experience is required. - Minimum of 2 years of experience in field/industry is required. - The position requires strong cash management and data entry experience. - Previous experience in customer service, administration, or membership services is a plus. - Travel: Up to 10% travel required. Requires the ability to travel to remote locations (or other Garden locations) where environment may vary significantly. But Travel might be separate section? We have Schedule section for schedule; Travel could be part of Qualifications or separate. Since we have Schedule section, we could put Travel under Qualifications or maybe under Schedule? Travel is not schedule. We'll keep Travel under Qualifications. Now Knowledge, Skills and Abilities list (many). We'll extract each as separate
    • . List: - Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. - Utilize de-escalation techniques over the phone and in person to resolve member concerns to maintain a positive customer experience. - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. - Must be a reliable self-starter with problem resolution skills. - Must be detail oriented and flexible. - Must be a self-motivated team player with the ability to meet deadlines, remain flexible, approach projects proactively, and provide intentional feedback to the team. - Must be flexible and able to handle multiple and changing priorities. - Must be able to maintain confidentiality of information. - Must have proven excellent customer service, interpersonal, and communication skills in dealing with the public. - Ability to maintain stability under pressure and able to deal well with stressful situations. - Ability to be flexible and willing to modify plans, when necessary, throughout the day. - Ability to work a flexible schedule, including evenings, weekends and/or holidays. - Knowledge of Microsoft Suite products, specifically Word, Excel and Outlook and Teams. - Ability to work overtime as necessary. - Must be a positive representative of the Gardens