Membership Coordinator

YMCA of Greater Brandywine · Berwyn, PA · Yesterday

OTHRPart-time

About the role

The Membership Coordinator at the YMCA of Greater Brandywine (YGBW) plays a crucial role in customer service and the implementation of standard operating procedures. This position involves supervising, training, and coaching membership associates, ensuring they possess the necessary skills to provide excellent service.

Responsibilities

Perform all functions of Membership Associates I and II, stationed at the Membership Services Center for at least 90% of their time.
Mentor, coach, and train staff and volunteers in delivering stellar service to all members and prospects.
Oversee the successful operation of the Membership Services Center, ensuring member and prospect needs are met and appropriate procedures are followed.
Possess or quickly develop a command of YGBW's organizational membership software system, ensuring ability to process all transactions and train membership associates in system operation.
Develop weekly staff schedules and approve staff time/payroll in HRIS system.
Oversee processing of income-based memberships.
Absorb and assist Membership Associates in handling difficult member, guest, and/or staff issues, maintaining a positive attitude and composure.
Collaborate with branch departments to develop a system of communication ensuring the membership team receives accurate and updated information about branch offerings, schedules, changes, and more in a timely manner.
Work in partnership with the Branch Membership Director to train staff in leading cause-driven facility tours for prospective members, empowering them to deliver a high level of engagement toward conversion and retention.
Aid in hiring, supervising, onboarding, and training membership associates.
Ensure compliance with all YGBW policies and standard operating procedures.
Perform other related duties as assigned.

Qualifications

At least 18 years of age required.
A high school diploma or GED required, a bachelor’s degree from an accredited college or university preferred.
Prior knowledge and/or minimum of two years of experience in membership or sales required, three years preferred.
Demonstrate ability to develop and teach skills.
Excellent organizational and communication skills.
Obtain and maintain all new hire certifications and trainings within 90 days of hire.

Perks & Benefits

Free family YMCA membership, including outdoor pools.
Medical, dental, and vision insurance, along with paid holidays and plentiful PTO for full-time employees.
Babysitting while you work (up to 4 hours per day).
Generous program discounts on childcare, camp, youth sports, swimming lessons and more!
12% employer contribution to retirement savings upon reaching eligibility and optional 403B retirement savings plan upon hire.
Employee Assistance Program.
Continuing education reimbursement, tuition discounts with Chestnut Hill College and Immaculata University.
Career development and paid training.
Unlimited referral bonus beginning at $300.00.

Work Conditions and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach, and must be able to move around the work environment. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate.