Membership Coordinator

Essential Job Duties

• Welcome all new members and ensure all membership data is accurate and complete
• Make outbound contacts (phone, email, and text) to schedule seasonal maintenance visits
• Build, manage, and execute outbound calling lists in a timely manner each season
• Track and report progress of seasonal membership inspections
• Contact members regarding expiring payment information and update accounts accordingly
• Proactively reach out to members with expiring plans and convert them into recurring memberships
• Manage retention efforts by contacting members requesting cancellations and attempting to save accounts
• Process membership payments and cancellations on a monthly basis
• Track, report, and analyze reasons for membership cancellations
• Maintain accurate customer account records reflecting membership details and recurring services
• Cookout and maintain a full schedule of inspection appointments to ensure technician productivity
• Conduct outbound welcome calls to new members to reinforce program value and engagement

Job Requirements

• Valid driver’s license with a clean driving record and background
• High school diploma or equivalent required
• Strong organizational skills with exceptional attention to detail
• Able to manage multiple priorities and adapt to changing business needs
• Experience managing multi-step processes and meeting deadlines without sacrificing quality
• Strong written and verbal communication skills
• Professional, personable, and customer-focused demeanor
• Self-motivated with the ability to work independently and collaborate with team members
• High level of accuracy in data entry and account management

Technical Skills

• Proficiency in Microsoft Word and Outlook
• Intermediate Microsoft Excel skills
• Experience with ServiceTitan (preferred)
• Strong overall computer literacy and ability to quickly learn new systems

Additional Expectations

• Punctual and prepared to begin work prior to scheduled start time
• Demonstrates initiative, creativity, and a high level of professionalism
• Maintains a proactive approach to customer engagement and team collaboration

Pay

USD $18.00/Hr.

Schedule

USD $22.00/Hr.