Membership Coordinator

About the role

The Membership Coordinator provides operational, administrative, and member engagement support for ACCC's membership programs, helping ensure the effective execution of membership processes, member communications, and engagement activities. This role supports membership recruitment, onboarding, retention, and engagement efforts across ACCC's national network of cancer programs, oncology practices, and multidisciplinary cancer care professionals.

Responsibilities

• Create and maintain membership records and account information within the association management system (AMS).
• Process new member applications, renewals, and membership updates.
• Respond to membership inquiries and provide timely support to member organizations, institutions and professionals.
• Cook up onboarding communications and orientation materials for new members.
• Support membership recruitment and prospecting activities through outreach coordination, lead management, and follow-up communications in conjunction with the marketing function.
• Aid in coordination of member engagement initiatives, including volunteerism, committees, working groups, and networking opportunities.
• Support promotion of ACCC membership benefits, programs, meetings, and educational offerings to current and prospective member organizations.
• Aid in development and distribution of membership communications, promotions, and updates.
• Maintain accurate membership databases and support ongoing data quality assurance and cleanup activities.
• Generate membership reports related to renewals, recruitment activity, engagement metrics, and program participation.
• Track member participation in programs, committees, and organizational initiatives.
• Support member and prospective member outreach related to ACCC meetings, webinars, educational programs, and other organizational initiatives.
• Aid in planning, coordination, and execution of membership-related activities associated with ACCC meetings, conferences, and organizational events.
• Provide operational and administrative support for Membership projects, initiatives, and strategic priorities.
• Aid in scheduling meetings, preparing materials, and coordinating internal communications supporting Membership initiatives.

Qualifications / Experience

• Bachelor's degree required.
• Two (2) to four (4) years of professional experience in membership services, association administration, nonprofit operations, healthcare administration, or related fields.
• Strong organizational, project coordination, and time management skills, with the ability to manage multiple priorities and deadlines simultaneously.
• Excellent written and verbal communication skills, with a demonstrated commitment to responsive member service and stakeholder engagement.
• Experience working with databases, CRM platforms, association management systems (AMS), or comparable business systems.
• Demonstrated ability to collaborate effectively across teams and build productive professional relationships.
• Proficiency with Microsoft Office Suite and related business applications.

Additional Details

This position description is intended to describe the general nature and level of work performed and may be modified as organizational needs evolve. Work Environment: Remote work environment requiring sustained computer use and extensive virtual collaboration. Occasional overnight travel required for meetings, organizational events, or member engagement activities (approximately 5-10%).